Managed Benefits Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Managed Benefits Specialist is responsible for supporting customers' managed benefits needs. Managed Benefits Specialist will partner with the customer, their Managed Payroll Specialist and/or their assigned People Services HR professional as it relates to outsourced and technical benefit functions on the customers' behalf. This individual must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. This role supports two different types of customer base as it relates to "legacy"/acquired business and isolved marketed scopes of service ongoingly. Enhanced knowledge of isolved HCM functionality is required.

Core Job Duties

• Serve as part of dedicated benefits support team for managed benefit customers assisting with both isolved technical questions as well as basic compliance-based questions (ex. COBRA, ACA, etc.)
• Work in isolved internal CRM to assist and complete cases pertaining to Managed Services customers (depending on assigned business model), properly responding to the owner of the case submission and the customer/assigned People Services team through the case.
• Examples of support include but are not limited to:
  • Directional support on system navigation
  • How to process benefits transactions within the system
  • Benefits system training, as needed
  • The Affordable Care Act
  • Cobra
  • Research on why a benefit plan is not performing as expected
• Processing customer employee enrollments, changes and terminations utilizing carrier feeds or forms or manually within carrier websites depending on supported business model
• Assist with questions on discrepancy reports from carrier and work with customer or People Services assigned team member on adjustments as needed
• Partner with broker, customer or customers' assigned People Services team to gather plan information annually
• Update plans and/or rates within isolved, build technical benefits enrollment platform within isolved including enrollment notifications to communicate to employees that portal is open
• Initiate COBRA via isolved Benefits Services integration and isolved Benefit
• Evaluation Utility on customers' behalf
• Act as a liaison between the customer or their People Services team and isolved Benefit Services as it relates to customers COBRA, FSA, HRA or HSA
• Act has a liaison between the customer or their People Services team and the isolved benefit reconciliation team as it relates to discrepancies on monthly invoice recons.
• Collaborate with peers to establish best practices.
• Attend and participate in all relevant meetings.
• Continuously evaluate approach to work to identify and suggest ongoing efficiency opportunities
• Provide superior customer service to both internal and external customers
• Stay current with changing technology, including software programs.
• Uphold, support, and promote all company policies and procedures.

Minimum Qualifications

• Software experience, preferably in a SaaS environment.
• Subject Matter Expert in Benefits Administration.
• Understanding of the Affordable Care Act.
• Understanding of COBRA.
• Ability to communicate effectively.
• Strong organizational, analytical and troubleshooting skills.
• Logical problem solver with excellent follow through and detail orientation skills.
• Ability to work in a fast-paced, team environment.
• Ability to work overtime during peak periods.
• Associate's Degree or a minimum of two (2) – four (4) years' related experience and/or training; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations:
  • PHR and/or SHRM-CP- preferred but not required
  • Producer, Accident, Health, and Life licensures- preferred but not required

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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