MANAGER 3rd Level Support Jobs at isolved
Sample MANAGER 3rd Level Support Job Description
MANAGER- 3rd Level Support
iSolved is the leading provider of fully-integrated, SaaS-based workforce management solutions for small to medium-sized companies that require a better way to manage and optimize a workforce. The iSolved solution offers everything an employer needs (Payroll, HR, Benefits Administration, Time Management, Talent Management and Compliance), accessible from one login, anywhere and anytime. The iSolved Network is the ecosystem that enables independent payroll service bureaus to win more business by providing them with game-changing cloud-based HCM software, so they can focus on what they do best ' service their clients.
Responsibilities may include but are not limited to:
- Manage a small team of individuals that will work closely with product management, sales, partner enablement team, Tier 2 support, Certified Network Partners and the organizational readiness team.
- Communicate product enhancements and help resolve product/technical issues.
- Gather support related business requirements, and write functional product requirement requests, including all materials needed for a successful development effort.
- Develop materials that outline the technical and business case for new product releases.
Requirements:
- Advanced knowledge of iSolved is required
- 3+ Years of iSolved or Payroll product experience
- Proficiency in technical writing
- Project management skills
- Organizational skills
- Self-motivated
- Works well with both internal and external stakeholders
- Ability to work in a fast paced environment
- Ability to meet scheduled delivery target dates
- Must be detail-oriented
Education/Experience Requirements:
- B.S. /B.A. in Communications, English or Business with 4 years of relevant experience or equivalent professional experience.
- 6 years' experience in the service bureau industry is required
Current Openings for MANAGER 3rd Level Support Jobs at isolved
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.