Leave Administration Team Lead

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Leave Administration Team Lead will help develop and streamline the client Family Medical Leave administration process. The Leave Administration Team Lead will serve as an escalation point for the processing team to advise clients on in-depth and complex leave of absence situations as it relates to federal and/or state laws. Expert understanding of how FMLA, ADA, WC and various leave laws run concurrent with each other.

Core Job Duties

• Process FMLA paperwork and leave request forms for clients through the administrative platform, AbsenceSoft.
  • Coordinate the leave process; verify FMLA eligibility, determine leave approval, calculate leave length, coordinate the applicable client leaves including integration with state leave laws, monitor maximum duration of leave allowed under federal/state and/or client policy, and support the return-to-work process.
  • Maintain reasonable and timely communication with employees on leave to facilitate a smooth and timely return to work; relays communication between employees and their employer as needed.
  • Draft and send letters to clients' employees via email/mail.
  • Generate and distribute client reports as needed.
• Preserve confidentiality of employee medical documentation and files.
• Maintain knowledge of applicable leave laws including FMLA, ADA, and state/local.
• In performing the above responsibilities, this position will:
  • Establish and maintain a positive working relationship with co-workers to promote a quality service image
  • Evaluate and revise internal processes to reduce costs and increase efficiency/effectiveness, and
  • Document and maintain standards, work instructions, procedures and logs.
• Identify areas of process efficiency and develop formal standard operating procedures for internal operations.
• Project manage the FMLA implementation process for each new client that comes in.
• Excellent ability to adapt and work with different technology, software and programs either directly or indirectly related to the FMLA process.
• Serve as an escalation point for in-depth FMLA questions/state LOA situations; advise clients appropriately.
• Assist with work assign out.
• Assist with development of marketing materials for product positioning.
• Participate in sales calls, as needed.
• Work toward continuous quality improvement.
• Stay current with changing technology, including software and programs.
• Uphold, support, and promote all company policies and procedures.

Minimum Qualifications

• High-energy learner who is passionate about project management and information technology.
• Excellent time management skills and proven project management skills. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
• Excellent critical thinking and troubleshooting skills.
• Able to problem-solve in a fast-paced environment working independently, demonstrating resourcefulness, functioning as a self-starter, asking "unasked questions," collecting and analyzing applicable information, determining a course of action, executing plans to completion and continuously improving quality, efficiency and effectiveness.
• Proven effective oral, written, interpersonal and relationship building skills.
• A successful customer service track record in-person, via email and over the phone (preferably demonstrated in support of non-technical users). Proven ability to build and maintain relationships, at all levels of an organization.
• Professionalism and approachability regardless of circumstances.
• A proven track record of maintaining confidentiality.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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