Lead, Strategic Network Partner Relationship Management

Job Description

Lead, Strategic Network Partner Relationship Management

P3

Summary/objective

The Lead, Strategic Network Partner Relationship Management is responsible for driving team performance, partner satisfaction, and revenue growth across a defined portfolio of Strategic Network Partners-independent SaaS providers operating under the isolved platform. This role supports both individual contributor responsibilities and team leadership, serving as a senior resource and escalation point for partner management. The Lead ensures execution of account plans, partner health strategies, and cross-functional collaboration to optimize the partner experience and maximize isolved's revenue and retention outcomes within this business segment.

Core Job Duties

• Own a defined portfolio of Strategic Network Partners while overseeing and supporting the success of additional Relationship Managers on the team

• Coach and mentor team members on account strategy, partner communication, and upsell identification

• Establish strong relationships with executive stakeholders at partner organizations, acting as a trusted business advisor

• Ensure the execution of strategic account plans, quarterly business reviews, and partner growth strategies across the team

• Track and analyze partner performance and pipeline, providing insights and recommendations to leadership

• Serve as the point of escalation for partner issues, coordinating internal resources to resolve challenges quickly and effectively

• Collaborate cross-functionally with Product, Customer Success, Operations, and Support to ensure seamless partner engagement and satisfaction

• Contribute to the continuous improvement of partner success processes and tools, including CRM hygiene, reporting practices, and resource libraries

• Report regularly on KPIs tied to retention, upsell, platform utilization, and partner satisfaction across assigned accounts and direct reports

Job Complexity

Has substantial understanding of the job and contributes to the development of concepts and techniques. Applies knowledge and skills to complete complex tasks in creative and effective ways.

Interaction

Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Supervision

Acts independently to determine methods and procedures on new assignments. Exercises initiative and judgement in completing recurring assignments. Often acts as a facilitator and team leader.

Experience

Typically requires a minimum of 6+ years of related experience.

Scope

N/A

Discretion

N/A

Minimum Qualifications

• Bachelor's degree or equivalent experience required

• 7+ years of experience in customer success, partner success, account management, or related SaaS roles

• Prior experience managing or mentoring others in a formal or informal capacity

• Demonstrated ability to lead high-value client relationships and drive measurable business outcomes

• Strong communication and stakeholder management skills, including C-level engagement

• Experience working with indirect channel partners or licensee ecosystems strongly preferred

• Proficiency with Salesforce or other CRM/account planning tools

• Experience in the HCM, SaaS, or technology services industry preferred

• Ability to travel for partner meetings, events, or team support as needed

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Effective Date

06/26/2025

Internal Job Title

Lead, Strategic Network Partner Relationship Management

About isolved 

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. 

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