Integration and Partnerships Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Integration and Partnerships Specialist will display exceptional relationship building and communication skills in addition to providing benefits industry knowledge in order to build strong partnerships with carriers and vendors. This role will establish and enhance relationships with carriers, negotiate carrier minimums as it relates to carrier feeds and establishing preferred provider statuses. This role will partner with our integrations and carrier feed/EDI teams to prioritize carriers, listen to carrier challenges and work toward mutually agreeable solutions and create referrals.

Core Job Duties

• Act as a point of contact and strategist in dealing with establishing, developing and maintaining long‐term relationships with carriers and vendors.
• Liaison between internal Carrier Connect/EDI Team, customer report team and API teams to find mutually agreeable solutions.
• Establish "Preferred Partner" statuses with carriers.
• Negotiate minimum group sizes and identify open enrollment requirements and minimum lead times, negotiate blackout timeframes when appropriate.
• Identify, build, and maintain a carrier knowledge base with companion guides and reusable required documentation per carrier, error thresholds, testing cycle times, etc.
• Act as an escalation point when implementations or support requests stall or are not meeting SLAs.
• Establish multi‐tenant file transmission agreements with carriers for small groups.
• Identify and build carrier business partnerships for carrier sponsored transmissions.
• Spearhead monthly, quarterly and annual reporting on carrier/vendor performance and SLAs in addition to progress on new relationships.
• Utilize independent judgement to define priorities and appropriate SLAs, minimum group sizes and other factors of establishing a relationship.
• Work with Carrier Feeds Support and Implementation Manager and Strategic Relationship Managers on escalations when appropriate.
• Complete carrier feed implementations and support, including open enrollment files as needed to assist the team and understand their processes and challenges. · Special projects and other duties as assigned.

Minimum Qualifications

• Proficient in Microsoft Office suit, particularly Excel, Word and PowerPoint
• Ability to convey actionable steps to peers and managers
• HRIS software experience
• Understanding of carrier feeds/EDI files
• Ability to gain trust and build relationships
• Exceptional organization and time management skills
• Ability to flex and adapt to changing business needs
• Discretion when dealing with confidential information
• Professional oral and written communication skills
• 3+ years of HRIS or carrier feeds experience

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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