Integration Supervisor Jobs at isolved
Sample Integration Supervisor Job Description
Integration Supervisor
Summary/objective
The Integration Supervisor is an integral member of the team who will play a role in leading and partnering with our internal and external customers and vendors. This includes maintaining ongoing integration operations to ensure high levels of performance and customer satisfaction and that integrations are working efficiently.
Core Job Duties
- Oversee day-to-day integration operations by monitoring project and case volume and assignments. Provide updates on key initiatives to the Integration Manager.
- Enforce department and company guidelines and goals
- Provide support and training to Integration Analysts to encourage the growth and
success of each team member
- Implement integrations for new client requests by completing required configurations within isolved, while maintaining communications with 3rd party vendors and clients.
- Communicate with customers and third-party vendors to clarify data format requirements and validate data transmitted via SFTP or API during testing periods of
implementation.
- Manage a high volume of projects and support cases to ensure client needs are fulfilled in a timely, efficient manner.
- Assist in creating complex Report Writer reports for our customers.
- Handle customer phone and email support through NetSuite.
- Troubleshoot complex technical data communications and transformation issues
- Manage escalated issues and provide resolution
- Maintain a working knowledge of all isolved modules and functionality.
- Work toward continuous quality improvement by reviewing instruction and specification documents. Update documents for improved clarity and when changes occur with functionality.
Job Complexity
Works on issues of limited scope. Follows established practices and procedures in
analyzing situations or data from which answers can be readily obtained. Monitors daily
operations of a unit or sub-unit. Requires full knowledge of own area of functional
responsibility.
Current Openings for Integration Supervisor Jobs at isolved
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.