Integration Specialist

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers ' who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

Integration Specialist

Salary: Non-exempt

Location: Any

Job Summary:

The Integration Specialist is an integral member of the team that will play a role in partnering with our customers and 3rd party vendors. This includes leading the EDI implementation process for all new and upgrading clients, providing ongoing support, and processing renewals. This member will also maintain ongoing plan operations as needed and will be responsible for troubleshooting and resolving client benefit inquiries as well as ensuring plan accuracy to ensure integrations are working efficiently.

Core Job Duties:

• Validate benefit plan configuration accuracy and alignment with carrier specifications
• Contact customers directly to coordinate carrier information, review data discrepancies during the testing phases and assist in moving the files to production
• Facilitate annual enrollment orders with vendors and file change orders during open enrollment
• Collaborate with 3rd party vendors on questions, escalations, orders and enhanced processes
• Partner with internal benefits team and implementation teams on plan builds, updates and related questions to facilitate the EDI process seamlessly
• Coordinate with integration team on various APIs
• Assist in researching discrepancies and reporting between systems and resolve inaccuracies
• Manage customer escalated issues and drive resolution
• Build strong customer relationships, consulting with them to make recommendations for appropriate benefit plan set up and integration with carriers
• Manage a variety of benefit plan information for the purpose of ensuring plans are established according to client summary plan descriptions, eligibility and termination rules
• Maintain regular communications with the customers and vendors to keep them apprised of the status of their outstanding questions/issues or implementation projects
• Collaborate with peers to establish best practices
• Attend and participate in all relevant meetings
• Complete special projects as needed
• Adhere to company and departmental policies

Minimum Qualifications:

• 3 years of experience in payroll industry and benefits role
• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills, including fluency in English
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience

Desired Qualifications:

• Knowledge of Benefits, Human Resources, and Health Insurance
• Software experience, preferably in a SaaS environment.
• Four-year degree or equivalent education and business experience

isolved offers competitive total rewards including health & welfare benefits, career development and advancement opportunities, 401k match, annual merit and pay for performance bonus eligibility and a flexible, safe work environment.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

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