Integration Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Integration Specialist provides ongoing support and open enrollment assistance to our customers utilizing our carrier feed platforms. Research isolved setup, enrollments and outbound files. Works with 3rd party vendors, customers and brokers to actively listen and address questions or concerns and provide timely resolution.

Core Job Duties

• Collaborate with 3rd party vendors on questions, escalations, orders and enhanced processes and provide or facilitate timely solutions.
• Monitor isolved and vendor dashboards to proactively look for errored files and reach out to customers to work with them on addressing and correcting errors.
• Assist in researching discrepancies and reporting between systems and resolve inaccuracies.
• Facilitate annual enrollment orders with vendors and file change orders during open enrollment.
• Partner with internal benefits team and implementation teams on plan builds, updates and related questions to facilitate the EDI process seamlessly.
• Coordinate with integration team on various APIs.
• Manage customer escalted issues and drive resolution.
• Build strong customer relationships, consulting with them to make recommendations for appropriate benefit plan setup and integration with carriers.
• Manage a variety of benefit plan information (retirement, FSA, medical, dental, vision, disability, life, etc.) for the purpose of ensuring plans are established according to client summary plan descriptions, eligibilty and termination rules.
• Maintain regular communications with the customers and vendors to keep them apprised of the status of their outstanding questions/issues or implementation projects.

Minimum Qualifications

• Proficient in Microsoft Office suit, particularly Excel, Word, and PowerPoint
• Extreme attention to detail
• Exceptional organization and time management skills
• Ability to flex and adapt to changing business needs
• Discretion when dealing with confidential information
• Initiative and the desire to own problems from start to finish
• 2+ years of HRIS or carrier feeds experience
• Typically requires no previous professional experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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