Integration Manager

Job Summary

The Integration Manager is an integral member of the team that will play a role in leading and partnering with our internal and external customers and vendors. This includes maintaining ongoing operations to ensure high levels of performance and customer satisfaction and integrations are working efficiently.

Job Description

• Oversee key departmental initiatives, ensuring goals are met or exceeded
• Oversee day to day integration operations by monitoring project and case volume and assignments
• Enforce departmental and company guidelines and goals
• Monitor staffing levels and participate in hiring and recruitment activities to ensure proper service levels are met
• Provide support and training to Integration Analysts and Integration Supervisor to encourage the growth and success of each team member
• Provide support to sales by scoping client requests and determining the most appropriate solutions to meet the client's needs.
• Work with Integration Engineers to maintain appropriate coding standards and data integrity
• Develop training materials and lead trainings for new integrations to be supported by department.
• Communicate with customers and third-party vendors to clarify data format requirements and validate data transmitted via SFTP or API during testing periods of implementation.
• Manage high volume of projects and support cases to ensure client needs are fulfilled in a timely, efficient manner.
• Handle customer phone and email support through NetSuite.
• Troubleshoot complex technical data communications and transformation issues
• Manage escalated issues and provide resolution
• Maintain a working knowledge of all isolved modules and functionality.
• Work toward continuous quality improvement by reviewing instruction and specification documents.
• Update documents for improved clarity and when changes occur with functionality.

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