Implementation Specialist

Job Description

Implementation Specialist

Summary/objective

The Implementation Specialist will be responsible for assisting our customers with the design and implementation of their isolved solution. As functional experts, they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.

Core Job Duties

• Lead new customers through isolved implementations, ensuring their payroll and HR business processes are set up effectively.
• Plan and review key project timelines with customers to ensure deliverables and "go lives" are achieved.
• Escalate potential issues early to resolve without affecting implementation timeline.
• Contribute to the evolution and improvement of the Implementation process and how we can more efficiently meet the needs of the customer.
• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).
• Conduct in-depth client consultations to fully understand needs and uncover additional support opportunities.
• Ensure the accuracy and integrity of all data entered in the system is valid.
• Create strong client relationships based on trust, dependability, and responsiveness.
• Train clients on isolved system.

Job Complexity

• Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.

Interaction

• Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.

Supervision

• Normally receives detailed instructions on all work. Works under close supervision.

Experience

• Typically requires no previous professional experience.

Scope

• N/A

Discretion

• N/A

Minimum Qualifications

• Functional Business Process experience (min 3 years), in applicable specialty
• Software implementation experience
• Fluent English
• Technical understanding and capabilities
• Attention to detail, teamwork, initiative driven
• Four-year degree or equivalent education and business experience
• Excellent written and verbal skills
• Passion for customer satisfaction

Additional Preferred Qualifications

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• The ability to recognize basic procedural issues and escalate to the appropriate level

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 7 pounds.

Travel Required

Yes, travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Nonexempt

Location

Any

Internal Job Title

Implementation Specialist

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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