Implementation Specialist II

Job Description 

Implementation Specialist II

Level:

S2

Summary/objective

The Implementation Specialist will be responsible for assisting our customers with the design and implementation of their isolved solution. As functional experts, they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.

Essential Job Functions

• Lead new customers through isolved implementations, ensuring their business processes are set up effectively.

• Plan and review key project timelines with customers to ensure deliverables and "go lives" are achieved.

• Escalate potential issues early to resolve without affecting implementation timeline.

• Contribute to the evolution and improvement of the Implementation process and how we can more efficiently meet the needs of the customer.

• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).

• Oversee and enforce company and departmental policies,

• Manage performance of Implementation project team members to ensure the highest success.

• Conduct in-depth client consultations to fully understand needs and uncover additional support opportunities.

• Ensure the accuracy and integrity of all data entered in the system is valid.

• Create strong client relationships based on trust, dependability, and responsiveness.

• Train clients on isolved system.

• Utilize all available tools and resources to research, troubleshoot and resolve client requests.

• Guide and drive clients towards the best solution for their business needs.

• Analyze client's existing systems, interface requirements, and business processes

• Perform all necessary functions to ensure a smooth transition to Service.

Job Complexity

• Applies acquired job skills and company policies and procedures to complete assigned tasks.

Interaction

• Works on assignments that are semi- routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision

• Normally follows established procedures on routine work, requires instructions only on new assignments. Work may be spot- checked in progress and upon completion.

Experience

• Typically requires a minimum of 1 - 3 years of related experience.

Scope

• N/A

Discretion

• N/A

Minimum Qualifications

• Functional Business Process Implementation experience (min 2 years)

• Fluent English

• Technical understanding and capabilities

• Attention to detail, teamwork, initiative drive

• Four-year degree or equivalent education and business experience

• Excellent written and verbal skills

• Passion for customer satisfaction

 

Core Competencies

• Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions. ​

• Problem Solving​: Ability to process complex and sometimes contradictory information to effectively solve problems. ​

• Accountable: Being answerable for your actions and owning up to commitments.​

• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.​

• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.

• Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind. ​

• Cultivates Innovation: Creates new and better ways for the organization to be successful.​

Affirmative Action/EEO statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 7 pounds.  

Travel Required: Yes, travel may be required.

Work Authorization: Employee must be legally authorized to work in the United States.

FLSA Classification: Non-exempt

Current Openings for Implementation Specialist II Jobs at isolved