Implementation Program Manager

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Implementation Program Manager will be responsible for managing implementation transformation centered around process standardization, training, project tool selection and deployment as well as other key projects. Primary focus will be to define the implementation process and support rollout into all facets of the business, including needs assessment and selection of the appropriate project tool. The Program Manager will own a detailed project schedule and budget as appropriate, working with individuals to ensure related projects are tracking on time and within budget, serving as a key escalation point for issues and risks.

Core Job Duties

• Partners with Implementation teams, customers and third party vendors to identify strategic growth opportunities via an understanding of how the combination of isolved technology connects to market needs and general business processes
• Identifies, assembles, and manages the program/project team. This typically consists of a hierarchy of individuals throughout the organization
• Responsible for closing projects based on committed dates and delivering business financial improvement as defined
• Establishes, tracks and oversees overall program timelines and budget
• Responsible to Senior Leadership Team for reporting progress on a regular basis
• Manages escalations and uses judgment and creativity to propose and execute solutions

Minimum Qualifications

• Ability to lead partners and develop relationships at the executive level as well as the field level
• Ideal candidates will have 5 or more years of experience in SaaS, preferably in the HCM industry
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Ability to communicate and guide the program effort towards business objectives
• Ability to establish KPI's and measure/report
• Ability to forecast and proactively identify issues and to build mitigation plans proactively, problem identification/solution creation
• Demonstrated strong interpersonal skills
• 8+ yrs Project Management experience
• Bachelor's Degree or a combination of education and equivalent work experience
• PMP Certification strongly preferred
• Significant Experience using tools to develop and manage project schedules, milestones and dependencies
• Experience in process workflow design and rollout
• Demonstrated ability to effectively define roles and responsibilities of program and individual project team members and motivate them to get projects done
• Demonstrated success with managing multiple sometimes unrelated project schedules simultaneously
• Experience with Project Management or Implementation within the HCM industry desired

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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