IT Service Desk Technician

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Service Desk Technician is a tech-savvy individual with a focus on outstanding servicing and establishing trusted support responsible for providing technical assistance with computer systems, hardware, software products and desktop collaboration tools. As a Service Desk Technician, you are responsible for responding to email, chat, phone or in-person queries that provide technical support to company employees using our standard desktop configuration, phone systems, software products and other tools deployed across the enterprise. To be a successful Service Desk Technician, you will need to be well-versed in all aspects of computer systems configuration, set-up, maintenance, and customer service. You will need to demonstrate excellent interpersonal and communication skills, problem solving, sound judgement, initiative, and ability to work collaboratively with minimal supervision. This position will provide tiered levels of servicing and support and evolve the adoption of industry best practices for IT service management. The Service Desk Technician is a versatile and highly motivated individual who ensures the end user productivity and employee satisfaction with IT servicing and support.

Core Job Duties

• Technical assistance on the delivery, configuration, set-up and maintenance of desktop equipment, software products and other hardware peripherals.
• Troubleshoot issues with hardware, software, and devices.
• Liaise with vendors to handle day-to-day system maintenance and troubleshooting.
• Provide end user support for corporate as well as remote employees.
• Participate in process improvements and servicing best practices like ITIL.
• Install and troubleshoot software issues with common enterprise products & tools.
• Create or modify user accounts in all necessary systems.
• Monitor, resolve or escalate service-desk tickets within service-level driven environment.
• Aid in the creation and maintenance of service desk policies and procedures.
• Provide training and education to employees on use of tools, products, and technologies.
• Track and manage asset inventory.
• Create and maintain technical documentation and run reports.
• Analyze common complaints and suggest process, configuration, or tool improvements.

Minimum Qualifications

• Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment.
• Detailed oriented, well organized, and able to assume responsibility for specific project deliverables with limited supervision.
• Skilled in planning, organization, and management of the work.
• Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple tasks simultaneously.
• Excellent customer service skills and service mentality.
• Precision, reliability, and flexibility.
• Excellent people and communication skills.
• Proven ability to learn and apply new, emerging technologies
• Minimum of 3 to 5 years of related experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Current Openings for IT Service Desk Technician Jobs at isolved

Job Title	Department	Location

Get Notified of New Jobs at isolved