Human Resources Business Partner

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Human Resources Business Partner is responsible for identifying, evaluating, and resolving HR related projects and issues for customers. Serving as the account manager for customer's purchasing our highest tier of service, the HR Business Partner is expected to lead a customer accurately and efficiently through strategic HR initiatives. This individual will serve as a project manager, utilizing internal team members to accomplish customer projects/tasks to better meet company profitability margins.

Core Job Duties

• Lead customer projects- understand project management principles and practices.
• Proactively anticipate customer needs and regularly communicate regulatory or industry changes that impact customer.
• Advises customer groups of potential risks and associate relations impact of business decisions by demonstrating business acumen including experience reporting to or working with executive level.
• Participate in sales calls/meetings for large and/or viable prospect opportunities as requested.
• Ability to manage 25-50 full-service customer accounts utilizing team approach and delegation effectively and proficiently.
• Coordinate, develop and conduct various HR related training programs for customers and as requested by marketing for complimentary thought leadership opportunities.
• Conduct customer investigations and prepare report-out documents as requested.
• Identify legal and governmental reporting regulations affecting HR practices and ensuring that customer policies, procedures and processes are in compliance.
• Conduct comprehensive HR/HCM Analyses, Wage & Salary Surveys, as needed, analyze data, and present results to customers including workforce planning, employee communications and culture, professional development including mentoring and coaching, organizational development, employee relations, performance management, compliance, compensation analytics, benefits and measuring the impact of HR initiatives on business results Review and advise on complex employee relations issues.
• Maintain advanced knowledge of multi-state employment law compliance to best serve all isolved customers. Provide management coaching to customer designees.
• Schedule and participate in biannual strategic customer meetings.
• Provide HR policy guidance and interpretation.
• Be available to answer and assist with help desk and/or escalated calls Maintain working knowledge of isolved modules and functionality for customer upsell opportunities.
• Maintain department customer deliverable templates and continuously monitor for compliance changes.
• Ensure consistent use of deliverables across all locations.
• Work toward continuous quality improvement.
• Stay current with changing technology, including software programs.
• Uphold, support, and promote all company policies and procedures.

Minimum Qualifications

• To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.
• Bachelor's degree (B. A.) from four-year college or university
• Minimum of five (5) years related experience and/or training with certification; or equivalent combination of education and experience
• Certificates, Licenses, Registrations: PHR/SPHR and/or SHRM-CP/SHRM-SCP-strongly preferred or minimum of 10 years' proven generalist experience

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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