HR Technology Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved HR Technology Specialist primary responsibilities are as a technology help desk resource, Salesforce contributor, and hardware and software subject matter expert to, mainly, internal customers. Additionally, up to 20% of this person's time is spent on administration related activities for People Services.

Core Job Duties

• Maintaining People Services' use of technology.
  • Learn and support various software applications such as Salesforce, Office 365 (especially SharePoint Online, Exchange Online, Word, Excel, OneNote, etc.), external file share, survey/reporting applications, etc.
  • Support and service programs and custom applications.
  • Assist in managing users, sites, permissions, workflows, metadata, licenses, security and distribution groups, shared email access, etc.
  • Provide troubleshooting, training and advice to People Services staff regarding software use.
• Providing technology support:
  • Troubleshoot, problem-solve, research, isolate, resolve, respond to and follow-up telephone calls, email and requests for People Services technical support.
  • Work with, mainly, internal customers to determine technical needs and identify potential solutions.
  • Perform general maintenance tasks and resolve issues directly, when possible.
  • Working with others, learning and providing support for various cloud-based systems including time and attendance, payroll and HRIS. Managing projects/cases related to those systems.
  • Implementing and providing implementation support for new technologies as well as better utilizing existing technologies.
• Assist researching features and benefits, costs and build business cases for new software.
• Project managing new employee People Services team member technology onboarding to include access to software and telephone.
• Providing contract, new client onboarding and other administrative support. In performing these activities, this individual finds ways to automate, streamline, continuously improve or eliminate the activities.
• Completing various other HR-related projects as needed.
• In performing the above responsibilities, this position will:
  • Establish and maintain a positive working relationship with co-workers to promote a quality service image
  • Evaluate and revise internal processes to reduce costs and increase efficiency/effectiveness, and
  • Document and maintain standards, work instructions, procedures and logs.

Minimum Qualifications

• High-energy learner who is passionate about information technology.
• Excellent critical thinking and troubleshooting skills.
• Able to problem-solve in a fast-paced environment working independently, demonstrating resourcefulness, functioning as a self-starter, asking "unasked questions," collecting and analyzing applicable information, determining a course of action, executing plans to completion and continuously improving quality, efficiency and effectiveness.
• Proven effective oral, written, interpersonal and relationship building skills.
• A successful customer service track record in-person, via email and over the phone (preferably demonstrated in support of non-technical users). Proven ability to build and maintain relationships, at all levels of an organization.
• Excellent time management skills. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
• Professionalism and approachability regardless of circumstances.
• A proven track record of maintaining confidentiality.
• Availability to provide "off-hours" support.
• Associate degree in Information Systems or Human Resources (or similar field). Although no previous HR experience is required, individuals with a bachelor's degree in HR, particularly with HRIS experience, is preferred. Work experience may substitute for advanced education.1-2 years of experience in payroll industry and benefits role
• 1-2 years of technology support experience is preferred.
• Proven expertise in using, training and troubleshooting Excel, Word and Outlook is required.
• Use of Salesforce, SharePoint, Exchange Online or other Office 365 apps is preferred.
• Hardware skills (troubleshooting computer and pc connection issues, etc.) are required.
• Prior experience troubleshooting technical issues over the phone, via email, and in person using a ticketing system is preferred.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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