HR Services Team Lead

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The HR Services Team Lead is responsible for providing a broad array of HR support to internal and assigned external customers to insure efficient and effective HR solutions are provided. Working as a member of a team, with the support of other HR professionals, the HR Consultant is a primary point of contact for clients. This role must provide leadership to the Custom Consulting Associate team in addition to their consultant duties and assigned external customers. As a Lead, they know the needs of the Managed Administration Team as well as the Consulting team and can provide support where needed, acting as a utility player for the Consultants and Associates, and able to communicate and facilitate between the Consulting Team and Managed Administration Team.

Core Job Duties

• Administers various human resource plans and procedures for client personnel. Working with others, develops and implements personnel policies and procedures. Prepares and maintains employee handbook and applicable policies and procedures.
• Administers a broad range of generalist HR management support answering questions and completing projects related to, but not limited to:
  • Policy and/or handbook development and interpretation;
  • Recruiting and selection;
  • Benefit plan development (including health care reform compliance strategies) and ongoing vendor contact regarding benefit options,
  • Employee benefit issue resolution and advice,
  • Complaint handling, discipline and termination advice,
  • Performance management solutions,
  • Development and coaching,
  • Compensation analysis and assistance with compensation planning; and · job analysis/description development.
• Responds in a timely fashion and provides expert telephone/email HR advice and coaching to supervisors, managers and employees upon request.
• Develops and maintains OSHA log, EEO‐1, VETS, or any other applicable client‐specific or legally required HR report.
• Recommends and applies new HR approaches, tools, policies and procedures for the client.
• Works to continuously improve the HR system for clients and the company.
• Completes special projects. Clarifies project objectives; sets timetables and schedules; conducts research; develops and organizes information, holds others accountable and assures completion.
• Maintains compliance with federal and state regulations concerning employment. Keeps current on existing and new federal, state, and local legal requirements.
• Keeps current on HR‐related issues by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Troubleshoots/resolves escalated issues and advises appropriate staff regarding client concerns.
• Fosters strong, collaborative relationships within and outside of the Custom Consulting team.
• Ensures daily operational functions of the Custom Consulting team are run effectively and efficiently. Resolves, with urgency, daily operational issues that arise.
• Helps to lead and guide an effective and cohesive Associate team.
• Human Resources Managed Administration Support (either directly or through others):
• Handles telephone support and monitors email communication from the client. Either handles the issue(s) or assigns tasks to the appropriate resource.
• Assures timely and accurate garnishment set‐up and processing, personnel records management, payroll case setup and management and other administrative tasks are completed.
• Administers new hire and onboarding paperwork. Assures client‐specific and legally required paperwork is completed and on file (electronically). May be involved with new hire orientations.
• Completes all first reports of injury and is the point of contact for workers compensation case management.
• Handles the recruitment and selection process for applicable clients.
• Assures requested reports are generated accurately and on a timely basis.
• Serves as contact for agencies, agents, vendors and third‐party administrators.

Minimum Qualifications

• High integrity professional who is passionate about project management and human resources.
• Excellent time management skills and proven project management skills. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
• Excellent critical thinking and troubleshooting skills.
• Able to problem‐solve in a fast‐paced environment working independently, demonstrating resourcefulness, functioning as a self‐starter, asking "unasked questions," collecting and analyzing applicable information, determining a course of action, executing plans to completion and continuously improving quality, efficiency and effectiveness.
• Proven effective oral, written, interpersonal and relationship building skills.
• Establishes and maintains a positive working relationship with clients, vendors, agencies and coworkers to promote a quality service image.
• Evaluates and revises internal processes to reduce costs and increase efficiency/effectiveness.
• Bachelor's degree in Human Resources, Business Administration or similar field.
• Five to seven years of HR management experience.
• A demonstrated track record of excellent leadership skills and strong HR competencies.
• Proven effective oral and written communications skills.
• Intermediate skills in Microsoft Word is required (as demonstrated by tables, custom headers/footers, section pagination, mail merge, paragraph spacing and complex formatting).
• Previous consulting experience is a plus.
• Prior use of Salesforce.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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