HR Services Supervisor

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved HR Services Supervisor will provide leadership to the HR Services team assuring effective processes, work instructions, controls, compliance best practices and reports are delivered to, and in support of, isolved HR Services customers. This person will at times directly deliver services but will primarily support and direct a team who deliver services to isolved clients.

Core Job Duties

• Builds, leads and guides an effective and cohesive team. Interviews, hires, trains and develops employees; empowers, plans, assigns, and directs work; appraises performance; rewards and recognizes; coaches and disciplines; addresses issues and complaints and assists in providing appropriate resolutions. Assesses and regularly communicates the capacity of their team.
• Maintains working knowledge of isolved HCM system and corresponding modules/products. Stays up-to-date of isolved product updates and releases, and disseminates the appropriate and relevant information to team.
• Functions as a role model of service excellence – caring, supporting and serving isolved clients and their employees. Upholds the standards of operational excellence – accuracy, timeliness, responsiveness, integrity, and confidentiality.
• Troubleshoots/resolves complex issues and empowers staff to acquire the skills and knowledge necessary to resolve similar issues in the future.
• Fosters strong, collaborative relationships within and outside of the HR Services team as a whole.
• Carries out supervisory responsibilities in accordance with company expectations, policies, practices and applicable laws.
• Ensures daily operational functions of their team are run effectively and efficiently. Resolves, with urgency, daily operational issues that arise.
• Oversees and performs, when needed, the implementation of HR Services product(s). This can include communication, collaboration, and problem resolution with departments and stakeholders outside of HR Services.
• Assures standardization in work practices. Leverages technology to improve work performance.
• Identifies, reviews, plans, presents, implements and manages process improvements.
• Maintains confidentiality and security of Human Resources information for isolved clients.
• Will work to identify initiatives and projects which improve the employee and customer experience and further isolved company goals and HR Services departmental goals. Will execute on projects both identified by themselves, and projects assigned by HR Services leadership.
• Maintains total confidentiality with customer information.
• Continuously improves and effectively contributes to a continuous improvement work culture. Is a champion of initiatives that improve throughput and accuracy.
• Keeps current on industry practices and regulatory developments. Complies with federal, state, and local legal requirements and assures team members appropriately advise clients or internal staff on needed actions.
• Assist in phone queue including overflow of phone coverage and voicemail management.
• Performs other duties as assigned.

Minimum Qualifications

• Proven effective oral and written communications skills.
• Strong skills in using Microsoft Office applications (particularly Excel and Word).
• Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
• Be detail-oriented, accurate, organized, and proficient in professional communications.
• Establishes and maintains a positive working relationship with clients, vendors, agencies and co-workers to promote a quality service image.
• Excellent critical thinking and troubleshooting skills.
• Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
• Able to work independently, be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Bachelor's degree in Human Resources, Accounting or Business Administration or similar field. Work experience may substitute for advanced education.
• Five years of experience in human resources is required.
• One to two years as a supervisor/manager of two or more professional employees is preferred.
• Experience working with contemporary HCM platforms.
• SHRM/HRCI certifications preferred.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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