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HCM Payroll Team Manager Jobs at isolved

HCM Payroll Team Manager Jobs at isolved

Sample HCM Payroll Team Manager Job Description

HCM Payroll Team Manager

Job Overview: HCM Payroll Team Manager is responsible for assisting the Sr. Director in maintaining the daily activities, ensuring efficient processes and provide leadership to a team of Customer Support Representatives.

 

Duties and Responsibilities:

  • Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals
  • Collaborate with peers to establish best practices
  • Mentor team members and identify development needs and coordinate additional training
  • Track various metrics to ensure that established levels are achieved
  • Manage escalated issues and provide direction
  • Build strong customer relationships
  • Function as a consultant and business partner with other groups internally and externally
  • Responsible for team statistics, including budget and customer retention
  • Evaluate CSRs on performance and complete annual performance review
  • Develop and administer corrective action and performance improvement plans
  • Collaborate with Sr. Director on team development and succession planning
  • Adheres to company and departmental policies.

 

Minimum Qualifications

  • 5 years of experience in payroll industry
  • 3 years of experience in people leadership
  • Demonstrated strong technical aptitude and capabilities
  • Excellent written and verbal communication skills, including fluency in English
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrated passion for delivering an outstanding customer experience

  Preferred Qualifications:

  • CPP or FPC certification
  • Software experience, preferably in a SaaS environment.
  • Four-year degree or equivalent education and business experience

 

The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.

 

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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.

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