HCM Operations Specialist

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved HCM Operations Specialist is responsible for the successful execution of client benefit renewals and open enrollment. This individual will be tasked with partnering with our customers. This includes maintaining ongoing projects to ensure high levels of performance and customer satisfaction, as well as ensuring the plans are updated accurately.

Core Job Duties

• Responsible for monthly renewal and OE for assigned customer projects
• Contact customers directly to partner during the renewal and OE process
• Build strong customer relationships
• Update a variety of benefit plan information (retirement, FSA, medical, dental, vision) for the purpose of ensuring plans are established according to client summary plan descriptions, eligibility, and termination rules
• Assist in researching discrepancies and reporting between systems and resolves inaccuracies
• Assist the team in identifying issues that need resolution for Customer ACA filing completion
• Assist in the ACA process for annual filings to the IRS
• Manage customer escalated issues and drive resolution
• Collaborate with peers to establish best practices
• Attends and participates in all relevant meetings
• Completes special projects as needed
• Adhere to company and departmental policies
• Other projects as assigned but not yet defined by Benefits Operation Manager

Minimum Qualifications

• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills, including fluency in English
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
• Knowledge of Benefits, Human Resources, and Health Insurance
• Four-year degree or equivalent education and business experience
• 1-2 years of experience in payroll industry and benefits role
• Software experience, preferably in a SaaS environment.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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