HCM Benefits Manager

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved HCM Benefits Manager is an integral leader of the HCM Benefits Team that will play a role in leading, mentoring, and coaching teams to their greatest potential while partnering with and providing exceptional customer service to our clients and other internal teams including Sales, Customer Success, isolved Benefits Services, EDI and Customer Support. The manager is expected to create efficiencies, keep abreast of industry compliance and legislative changes, and act as an escalation point of contact.

Core Job Duties

• Identify and develop potential internal rock star talent.
• Monitor regularly departmental SWOT(s), identifying and bringing resolution to gaps within.
• Ensure daily operations of the business are meeting customer service level agreements, and standard operating procedures.
• Manage escalated client issues, taking action to drive resolution and client satisfaction.
• Establish benchmarks for success, tracking metrics to ensure that established levels are on target and achieved.
• Work through NetSuite for projects, cases, metrics, etc., developing improvements and efficiencies to current processes.
• Partner with internal resources on company initiatives.
• Manage team workloads, re-distributing or re-assigning, as needed.
• Evaluate team member performance, establishing, cascading both team and organizational goals with appropriate follow-up.
• Conduct one-on-one meetings with team members in conjunction with Team Leads, providing developmental feedback and coaching.
• Develop and administer corrective action and performance improvement plans, when applicable.
• Collaborate with HCM Benefits Director on team development and succession planning.
• Understand and be able to complete all job responsibilities of team roles during peak season and/or during short staff times.
• Adhere to company and departmental policies, leading through example.
• Engage in company opportunities, leading special committees.

Minimum Qualifications

• Bachelor's degree and/or 3- 6 years in a leadership role, preferably in a client service industry.
• Software experience, preferably in a SaaS environment.
• Subject Matter Expert in Benefits Administration including in depth knowledge of benefit plans, benefits admin technology, COBRA, Fringe Benefits, and EDI/carrier feeds.
• Subject Matter Expert of the Affordable Care Act.
• Demonstrated ability to provide superior customer service.
• Excellent interpersonal, oral, and written communication skills.
• Ability to communicate effectively.
• Strong organizational, analytical, and troubleshooting skills.
• Logical problem solver with excellent follow through.
• Ability to work in a fast-paced, team environment.
• Proven ability to multitask.
• Knowledge of Microsoft Office Suite.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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