General Manager, India

Summary

We are seeking a strategic and execution-focused General Manager (GM) to lead isolved's Global Capability Center (GCC) in India. This individual will play a pivotal role in supporting our global operations by leveraging India's exceptional talent pool and innovative ecosystem.

The GM will serve as the senior-most leader on the ground, responsible for driving alignment between U.S.-based leadership and local operations, overseeing vendor performance, ensuring operational scalability, and building a high-performing technical and R&D talent hub. This role requires a dynamic leader who can balance day-to-day execution with long-term vision, helping isolved scale its global footprint while maintaining our culture, performance standards, and strategic focus.

Core Job Duties

Strategic Leadership

• Build and lead the India GCC, aligning local operations with isolved's global strategy, values, and growth targets.

R&D & Technical Talent Oversight

• Support the scale-up of technical roles across engineering, product, QA, and support functions, with a focus on high-quality, long-term hires.

Operational Excellence

• Partner with cross-functional stakeholders to drive efficiency, engagement, and performance across the India team.

Vendor & Partner Management

• Oversee relationships with EOR, BPO, and staffing partners to ensure SLAs, KPIs, and compliance standards are met.

Culture & Engagement

• Champion isolved's values and culture, fostering a cohesive employee experience that reflects our global team standards.

Governance & Risk

• Ensure alignment with local labor laws, cybersecurity protocols, and compliance requirements in partnership with HR, IT, and Legal teams.

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.

Interaction

Regularly interacts with executives and significant customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior-level leaders regarding matters of significance to the organization.

Supervision

Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high-functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing method changes.

Experience

Typically requires a Bachelor's degree and 10+ years of direct experience, with 5+ years of leadership experience. It may require an advanced degree.

Scope

Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effectively achieve objectives. Able to lead and support their function while continually achieving impact and improvements across all areas.

Discretion

Erroneous decisions will seriously impact the overall success of functional, division, or company operations.

Minimum Qualifications

• Bachelor's degree required: advanced degree or technical background strongly preferred
• 10+ years leadership experience
• 5+ years in managing offshore or global teams (preferably within R&D, Product, or Technical Operations).
• Proven success building or scaling a GCC or technical hub in India
• Strong understanding of India's tech landscape, talent markets, and business environment
• Excellent communication and collaboration skills with experience navigating cross-cultural, matrixed organizations

Location: Hyderabad or Pune, India

Department: R&D / Technical Operations

Reports To: Chief Technology Officer (Dotted-line to other C-Suite Executives)

About isolved India GCC Initiative

As part of our strategic growth initiatives, isolved is establishing a Global Capability Center in India to expand our technical capabilities and support global operations. Our vision is ambitious yet aligned with long-term growth, targeting a scale of 800–1,000 employees by 2027. This facility will act as a critical hub for innovation, technology development, and operational excellence, fostering close collaboration across our global teams.

About isolved

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.

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