Employee Experience Manager

iSolved HCM is the industry-leading human capital management (HCM) technology company, bringing together key workforce functions in one robust, easy-to-use software platform called iSolved.  Our cloud platform manages all mission-critical people functions including payroll, time & attendance, benefits, and HR process management - all delivered from a single application. We layer in Mojo, our engagement module that gives companies tools that encourage employee collaboration, increase employee performance, and reward employee success - boosting employee engagement and improving organizational results. iSolved HCM is a proven winner evidenced by its rapid adoption in the Small and Middle Enterprise (SME) market with more than 100,000 customers and 5 million users and growing.  

iSolved is majority owned by Accel-KKR a leading growth-focused private equity firm. Accel-KKR is exclusively focused on investing in mid-sized software and technology-enabled services businesses that are well-positioned to be leaders in growth markets. With over $5 billion in capital raised across seven funds since inception, Accel-KKR is one of the largest firms with a global reach that is dedicated to investing in and growing businesses like iSolved. For more information, visit www.isolvedhcm.com and www.accel-kkr.com

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION

iSolved believes in developing the whole person and in this role, you will focus on infusing service, fun, emotional health, and career growth into the employee experience. If you want to create experiences big and small that make people love waking up in the morning to come to work, we want you on our team! This individual will work across all business units to support the deployment of key employee initiatives, including attracting and retaining top talent, unifying best practices.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Provide and implement programs to enhance the entire employee experience, in an effort to attract, retain and develop top talent
• Use creative thinking to enhance existing programs for recruiting and onboarding; employee engagement, training for the life of the employee, and career path and succession planning
• Take ownership of the experience and enhancements of our employee engagement platform, iSolved Mojo
• Foster a spirit of teamwork and collaboration amongst the team that allows for healthy debate, creative thinking, and team cohesion
• Create and executes a learning & development strategy; takes the lead on multiple projects to enhance the employee experience and opportunities for our employees, sometimes working with outside vendors for the delivery of world class training
• Establishes plans, systems, and communication strategies to support and implement key priorities for various initiatives (performance management, training by function, recognition programs, etc.)
• Propose and implement succession planning processes for the organization
• Monitor the "pulse" of employees and develop and execute on initiatives to ensure a high level of employee engagement & a positive employee experience
• Partner with Talent Acquisition to ensure talent needs are met, high performing teams are sustained and to provide a positive and seamless candidate onboarding and off-boarding experience
• Maintain positive relationships with managers and employees to promote our culture of open communication
• Ability to travel up to 25-30% across locations

CULTURAL REQUIREMENTS

iSolved HCM competes in the ultra-competitive, extremely lucrative, and ever shifting HCM industry.  The iSolved culture has been a key component of competitive edge and we will continue to count on culture as a key element that supports and extends our leadership position among a set of very strong peer competitors.  All team members must be able to align with, support and extend our cultural norms:

• Breathtaking Pace ("Just do it!"): We move fast and the engagement team must be ready to drive progress and ensure our employees have training needed to be successful. 
• Competitive Spirit ("Bring it!"): We seek to conquer the HCM market and our spirit drives team alignment and organizational performance.
• Unique Customer Focus ("Change the World!"): We are passionate about the iSolved vision and the positive customer change associated with our work.  We work tirelessly to solve and satisfy customer needs through use of our innovative solutions.
• One Team ("I've got your back!"): We believe that the word "team" spans across function, level, and location. We use modern tools and technology to connect and collaborate across geography and all other bounding situations.  We are always willing to help our teammate even if it seems outside the definition of one's own role.  We celebrate group success with vigor.
• Our People are Special ("We expect a lot!"): We only choose the best of the best.  Our behaviors are exceptional, and our performance is unmatched.  We conduct business "the right way" with the highest standards for ethics and integrity.
• Results are Important ("We set goals and we like numbers!"): We are accountable to deliver the promise of iSolved and we set goals and drive for associated results. We practice self-measurement and self-improvement both as individuals and as a team.  We use technology platforms to support process control and measurement.  We highlight success, identify failure, understand the root cause of both, and incorporate associated lessons into the way we conduct future business. 

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

• 2+ years of employee engagement experience for an organization
• Strong communication skills along with a high level of composure and professionalism
• Demonstrated ability to influence change and manage across an organization, including at the Leadership level.

• Experience coaching managers and teams.
• Ability to execute in a fast-paced, startup environment with tight deadlines, changing demands, and cross-functional dependencies.

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

• Extraordinary attention to detail.
• Ability to multi-task in a fast pace environment.
• Comfort coordinating with senior executives.
• Excellent ability to prioritize tasks and make strategic decisions with minimal guidance.
• Enjoys creating harmony between all facets of operations to ensure positive team and employee experience
• Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information
• Creative and "outside the box" thinking in order to propose cutting edge programs

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