EDT Specialist

All Infinisource associates contribute to a positive work environment that is solution oriented. They work within their teams while respecting the individual and treating each person they come in contact with as "the single most important person in that moment". They go to the person that can affect a change and are committed to honest and ongoing communications.

Brief statement of the purpose of this position:

The Electronic Data Transmission Specialist is responsible for the overall day-to-day coordination, implementation, and communication of Electronic Data Transmission (EDT) initiatives and strategies. This person works closely with customers and other team members to ensure production transmissions are maintained; and new requests implemented timely. Position requires access to electronic PHI.

Primary responsibilities of this position are:

1. The EDT Specialist ensures EDT production is maintained and errors are communicated to the appropriate parties timely.
2. The EDT Specialist is the front line to internal and external customers; and they are responsible for communication and follow-up on all EDT related items.
3. This position performs the necessary maintenance to update records, correct plan mapping and service dates.
4. Maintains account activities of EDT transactions, including account cases and communications notes.
5. Participate in partner-sponsored events on EDT upgrades and enhancements.
6. Provide support to the sales organization promoting new business and assisting in the retention of customers.
7. Perform data audits and uphold quality control measures.
8. Recommend modifications to EDT systems to improve efficiency, reliability, and performance.
9. Develop and maintain EDT process documentation

Education and experience

• University degree in business adminstration
• 2-3 years previous experience in a professional customer facing business office environment.

Additional knowledge, skills and abilities:

• Experience with Microsoft Office products
• Strong customer service, organizational and communication skills
• Ability to multitask and work effectively in a fast paced environment
• Ability to clearly communicate information both verbally and in writing
• Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
• Problem analysis, troubleshooting and problem solving skills
• Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
• Ability to access, operate and maintain various software applications.
• Ability to perform routine mathematical computations and tabulations accurately and efficiently

Physical demands and work environment:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear. The employee is required to use hands. Specific vision abilities required by this job include close vision for written work and PC use. The noise level is usually fairly quiet.

DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

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