EDI Support and Migration Manager

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved EDI Support and Migration Manager is an integral member of the team that will play a role in leading the EDI migration process for existing clients and network partners in addition to providing ongoing support to our network partners with the EDI platform and collaborate with the Direct EDI team. This position will be responsible for leading the data migration needs for the EDI platform and responsible for the overall success of the project and various phases. This team member will act as a mentor to other team members and an escalation point for questions.

Core Job Duties

• Establish migration waves and benchmarks for success.
• Responsible for coordinating, mentoring and communicating status and activities.
• Track, mitigate, resolve and escalate systematic and individual migration issues as needed.
• Work with our team of analysts and the migration team on developing migration plans and schedules.
• Participate in team meetings to provide ideas and feedback on how to make the platform successful.
• Provide superior customer service.
• Guide and coach partner network in understanding the system and isolved best practices.
• Collaborate with benefits managers on EDI processes, questions and workloads.
• Delegate and mentor any special projects to teammates.
• Validate benefit plan configuration accuracy and alignment with carrier specifications.
• Contact partners or customers directly to coordinate carrier information, review data discrepancies during the testing phases and assist in moving the files to production.
• Facilitate annual enrollment orders with vendors and file change orders during open enrollment.
• Collaborate with 3rd party vendors and analysts on questions, escalations, orders and enhanced processes.
• Process EDI service drop requests.
• Ensure accurate billing to partners.
• Partner with internal benefits team and implementation teams on plan builds, updates and related questions to facilitate the EDI process seamlessly.
• Coordinate with integration team on various APIs.
• Assist in researching discrepancies and reporting between systems and resolve inaccuracies.
• Manage customer escalated issues and drive resolution
• Build strong customer and partner relationships, consulting with them to make recommendations for appropriate integration with carriers.
• Maintain regular communications with partners, customers and vendors to keep them apprised of the status of their outstanding questions/issues or implementation projects.
• Collaborate with peers to establish best practices.
• Attend and participate in all relevant meetings.
• Complete special projects as needed.
• Adhere to company and departmental policies.

Minimum Qualifications

• 3 years of experience in payroll industry and benefits role
• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills, including fluency in English
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience
• Knowledge of Benefits, Human Resources, and Health Insurance
• Software experience, preferably in a SaaS environment.
• Four-year degree or equivalent education and business experience

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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