Dynamics Administrator

Job Description

Dynamics Administrator

Summary/objective

The Dynamics Administrator will be responsible for executing process updates and deploying new solution designs for Dynamics 365. This role will also be responsible for solution designs and execution, writing test plans and validating system design. The DA will proactively seek opportunities to broaden and deepen knowledge base and proficiencies, share acquired skills with team members. The DA will assist in system documentation and drafting training guides.

Core Job Duties

• Build and deploy solution design according to project timeline
• Write test plans and perform system validation test for new release previews and customizations
• Build custom records, fields, and transactions, saved searches, dashboards, roles and permissions according to best practices
• Work with business and technical personnel to provide application architecture, design, configuration, and support with respect to Microsoft Dynamics 365 platform for Customer Service
• Serve as a Subject Matter Expert (SME) within all aspects of Dynamics including technical requirements, system configuration, user requirements, and system upgrades
• Work collaboratively within the team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g., Sandbox/DEV/QA/UAT/PROD).
• Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues
• Lead and/or participate in analysis sessions with functional super users/ business analyst to determine application requirements for new implementations, and facilitate workshops to demonstrate proof of concepts
• Extend the capability of the application through creation of new entities, forms, workflows, and reports
• Create applicable system-related documentation, including design specifications, application test plans, test cases and system admin guides for Dynamics 365
• Participate as the Dynamics SME representing solutions design for systems related to Dynamics 365
• Document system business flows and assist in building training material for new process designs
• Train other team members in Dynamics 365 best practices
• Provide guidance to the data management team to build integrations related to Dynamics data
• Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions
• Work closely with functional teams to ensure business systems implementations are supported
• Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem

Job Complexity

Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Go-to expert in one specific area of their role. Some barriers to entry exist at this level (e.g., dept/peer review). Level at which career may plateau.

Interaction

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

Supervision

Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

Experience

Typically requires a minimum of 8 years of related experience with a Bachelor's degree, or equivalent experience.

Minimum Qualifications

• 6+ years Dynamics experience in customer support required
• Experience with Dynamics application architecture, designing and building custom workflows
• Experience with Microsoft Power Apps Platform and Flow
• Functional and/or Technical Certifications as deemed appropriate for specialization
• Third party integration experience required
• Understands ERP best practices
• Experience building Dynamics automations
• Expert level in Microsoft Excel (data functions, pivot tables,)
• Ability to multitask and meet multiple competing deadlines
• Excellent written and verbal presentation skills
• Great communication skills and ability to work across different teams
• Experienced in standardizing processes, strong organizational skills
• Comfortable telling people "no" and offering other options
• Basic understanding of accounting principles
• Strong understanding of relational databases

Additional Preferred Qualifications

• Experience working in SDLC preferred
• Working knowledge of PowerBI, SharePoint is preferred
• Bachelor's degree in computer science or information systems is highly

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Minimal

FLSA Classification

Exempt

Location

Office/Hybrid/Remote

Effective Date: 4/1/2025

Internal Job Title

Dynamics Administrator

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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