Director of Billing

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers ' who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

Director of Billing

Location: Charlotte

Job Summary:

Passion for billing. Dedication to customer service. That's what we are looking for in our Director of Billing. The successful candidate will take pride in ownership of the billing function of isolved HCM and help the executive leadership team ensure accuracy in billing and achievement of budget billing milestones. This high profile role is expected to understand best practices as it pertains to SAAS contracting/billing arrangements and work with other departments in the Company to help streamline processes and assist in the training employees on invoicing practices/policies. The Director of Billing will own the implementation of all budget billing milestones and initiatives, and ensure sales, finance, and operations meet project deadlines to ensure rollout in a timely and accurate manner. The Director of Billing will own the integration of acquisition billing, ensuring the billing structure and terms align with isolved billing policies and procedures.

The Director of Billing must be able to manage high volumes of transactions with multiple lines of business quickly and accurately. Working with a staff of billing specialists must think strategically on how to scale the billing function and fully utilize technology available and consistently seek to improve the customer experience.

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Core Job Duties:

• Functionally administer the billing platform and implement enhancements to systems as needed to improve the billing function.
• Trouble shoot billing errors and investigate root causes. Recommend corrections to systems/processes to reduce billing errors.
• Ensure that monthly and annual billings are processed in a timely and accurate fashion and current processes are being followed.
• Work closely with the Sales Administrators to verify contracts are completely executed before entering into billing system and ensure customers are billed in accordance with the contract.
• Communicate directly with customers, client services team, and sales team on resolving billing issues.
• Motivate, encourage, coach, and train the Billing Specialists to elevate performance
• Provide excellent customer service.
• Participate in the monthly accounting close process as it pertains to billings and revenue recognition.
• Manage billing team

Minimum Qualifications:

• Experience managing a scaled SaaS (Software as a Service) or subscription billing cycle (this is a MUST-have)
• Experience with Extended Service Warranty billing a plus
• Driven, focused individual, able to independently operate in a fast-paced environment
• Excellent communication and problem solving skills
• Experience in implementing system and process improvements
• Must be well organized and demonstrate strong ability to multi-task and meet deadlines
• Ability to learn multiple lines of business and provide guidance to the Billing leads
• Experience with billing for multiple subsidiaries and lines of business
• Basic accounting skills
• Advanced Excel skills
• Knowledge of NetSuite a plus

isolved offers competitive total rewards including health & welfare benefits, career development and advancement opportunities, 401k match, annual merit and pay for performance bonus eligibility and a flexible, safe work environment.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

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