Director, Strategic Network Partner Relationship Management

Job Description

Director, Strategic Network Partner Relationship Management

Job Level

M5

Summary/objective

The Director, Strategic Network Partner Relationship Management is responsible for leading the relationship strategy for a defined portfolio of Strategic Network Partners. These partners operate under a unique SaaS-based license model and play a critical role in isolved's broader go-to-market ecosystem. This role focuses on deepening engagement, maximizing mutual value, and aligning partner performance to isolved's commercial, operational, and growth goals. The Director serves as the primary point of contact for executive-level stakeholders within each Strategic Network Partner and collaborates closely with cross-functional teams across Sales, Product, Marketing, and Operations to ensure a cohesive and high-performing partner experience.

Core Job Duties

• Develop and execute strategic account plans tailored to each Strategic Network Partner, aligning to isolved's growth and retention objectives

• Build and maintain strong relationships with key partner executives, acting as a trusted advisor and central point of coordination

• Serve as the voice of the partner internally, surfacing feedback and advocating for partner needs across isolved's functions

• Drive partner performance across growth metrics, adoption of isolved solutions, customer satisfaction, and operational excellence

• Lead strategic business reviews and performance checkpoints with both internal stakeholders and partner executives

• Identify and act on upsell, cross-sell, and expansion opportunities in collaboration with product, sales, and marketing teams

• Ensure alignment between partner roadmaps and isolved product strategy, go-to-market initiatives, and support models

• Manage conflict resolution, issue escalation, and ensure timely and effective outcomes for shared customers

• Track KPIs, maintain dashboards, and report on progress toward goals at both the partner and portfolio levels

• Mentor and coach Relationship Managers supporting the broader partner ecosystem as needed

Job Complexity  

Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.

Interaction  

Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Supervision  

Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Experience  

Typically requires a Bachelor's degree and 12+ years of direct experience, with 8+ years of leadership experience. May require advanced degree.

Scope

Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Able to lead and support their function while continually achieving impact and improvements across all areas.

Discretion

Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations.

Minimum Qualifications

• Bachelor's degree in business, communications, or related field; MBA or equivalent experience preferred

• 8+ years of experience in client-facing roles, such as strategic partnerships, enterprise account management, or channel sales

• 3+ years of experience managing strategic accounts or partner relationships, preferably within the SaaS, HCM, or technology sectors

• Demonstrated success building high-impact executive relationships and aligning multi-stakeholder initiatives

• Strong strategic thinking, business acumen, and communication skills

• Ability to work cross-functionally and lead without formal authority

• Experience with CRM and partner management tools (e.g., Salesforce, Gainsight)

• Excellent presentation and storytelling skills; executive presence required

• Ability to travel occasionally to meet with partners and attend key events

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds. 

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Charlotte, NC (In-Office)

Internal Job Title

Director, Strategic Network Partner Relationship Management

Effective Date

12/12/2025

About isolved 

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. 

Current Openings for Director, Strategic Network Partner Relationship Management Jobs at isolved