Director, Relationship Management

Job Description

Director, Relationship Management

Job Level

M5

Summary/objective

The Director, Relationship Management is responsible for overseeing and managing the performance of the Relationship Management team, ensuring alignment with overall company objectives. This role involves setting strategic goals, guiding and developing the team, and optimizing sales processes to meet revenue and customer retention goals. The Director will foster a high-performance sales culture, ensuring that each team member is equipped with the necessary tools and knowledge to succeed in selling isolved's solutions. The Director will collaborate cross-functionally to ensure alignment with customer success, support, and other internal departments. This individual will be responsible for team performance, including the achievement of sales metrics, client relationship growth, and overall department success.

Core Job Duties

• Develop and execute the overall strategy for the Relationship Management team to meet and exceed sales targets.
• Provide leadership and guidance to the team, ensuring the effective execution of sales processes and achievement of both individual and team goals.
• Foster a high-performance environment by providing continuous coaching, feedback, and development opportunities to team members.
• Establish a strong pipeline management process, ensuring consistent tracking of opportunities and sales activities.
• Collaborate with other departments such as customer success and product teams to ensure customer satisfaction and retention.
• Monitor and analyze sales metrics and trends to identify areas for improvement and growth.
• Develop and implement strategies to increase client engagement, identify upsell opportunities, and drive revenue growth.
• Ensure the team is fully equipped with the necessary tools, knowledge, and resources to effectively engage with clients and drive sales.
• Maintain effective communication and reporting processes with senior leadership on team performance, pipeline status, and progress toward goals.

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.

Interaction

Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Supervision

Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Experience

Typically requires a Bachelor's degree and 12+ years of direct experience, with 8+ years of leadership experience. May require advanced degree.

Scope

Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Able to lead and support their function while continually achieving impact and improvements across all areas.

Discretion

Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations.

Minimum Qualifications

• Bachelor's degree or equivalent applicable business experience.
• At least 7-10 years of experience in sales or account management, with a focus on client relationship management and sales leadership.
• Proven track record of success in leading high-performing sales teams.
• Strong leadership and management skills with the ability to motivate and develop a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze sales data and metrics to inform decision-making and strategy development.
• Strong technical aptitude with the ability to understand and communicate complex product offerings.
• Experience with CRM tools and sales enablement platforms.
• Ability to work collaboratively across teams and functions to drive success.
• Results-oriented with a focus on achieving sales targets and improving customer outcomes.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Director, Relationship Management

Effective Date

02/03/2025

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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