Director, Partner Implementation

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Director, Partner Implementation is responsible for directing the overall operation of the Implementation Team, leveraging project management and leadership expertise to assist in establishing strategic goals and quality standards across the organization. The Director, Partner Implementation is responsible for delivering a best-in-class onboarding experience for both ASO and PEO partners.

Core Job Duties

• Create programs, methodologies, and files for analyzing and importing data from
• Sets and enforces standards for the team as it relates to processes, procedures, deliverables, and performances.
• Responds to client/partner escalations and critical client survey results as applicable by reviewing with managers and consultants to correct potential issues in the future.
• Manages the implementation team/team managers to ensure relationships/communications for external/internal customers/partners are efficient.
• Communicates and works closely with sales, customer support, partners, and all other operational areas to ensure the needs and expectations as it pertains to implementation are met.
• Collect and monitor weekly reports to ensure management of revenue and implementation activities are on track, highlighting major milestones for the team.

• Make recommendations, be consultative and lead the adoption of the isolved solution, guide the project team managers on best practices that maximize value and return on investment.

• Assist Vice President in determining staffing needs.
• Work with senior leadership to give input, make recommendations, and monitor expenses for the department.

Minimum Qualifications

• 8 years of industry experience
• 5 years functional implementation experience with customer-facing responsibilities
• 5 years of people leadership experience
• Strong client relationship building skills
• Excellent written and verbal communication skills
• Demonstrated success in a role requiring strong attention to detail, teamwork, and initiative
• Software experience, preferably in a SaaS environment
• Four-year degree or equivalent education and business experience
• Typically requires a Bachelor's degree and 5-8 years of direct experience, with 3+ years of management experience.
• CPP, FPC, or CEBS Certification

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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