Director, Outbound Business Development

Job Description

Director Outbound Business Development

M5

Summary/objective

The Director, Outbound Business Development is responsible for leading a team focused on outbound prospecting and pipeline development across isolved's HCM platform. This role is central to driving early-stage revenue activity by creating new opportunities through strategic outreach and sales development. The Director will lead a team of Business Development Managers and Representatives, ensuring consistent execution, effective coaching, and scalable processes. This position works closely with Sales Leadership to align on pipeline targets, optimize handoff strategies, and improve outbound conversion rates.

Core Job Duties

• Lead and develop Business Development Managers and their teams to execute high-volume, high-quality outbound prospecting strategies
• Create and implement outbound sales strategies that generate qualified discovery meetings for isolved's sales organization
• Manage weekly performance reviews and team reporting, using data to drive individual and team accountability
• Coach and mentor BDRs and Managers on effective outreach, objection handling, discovery, and handoff execution
• Partner with Sales Leadership to ensure seamless pipeline transition and optimize lead-to-opportunity conversion
• Collaborate with Marketing and Sales Enablement teams to align messaging, outreach cadences, and market targeting
• Establish and maintain best practices for outbound engagement using isolved's CRM and sales tools
• Ensure consistency and quality in messaging across the outbound team to elevate isolved's brand in early prospect interactions
• Foster a high-performance culture grounded in accountability, coaching, and career development
• Drive ongoing refinement of processes to improve efficiency, scalability, and conversion metrics

Job Complexity

Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.

Interaction

Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Supervision

Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Experience

Typically requires a Bachelor's degree and 12+ years of direct experience, with 5+ years of leadership experience. May require advanced degree.

Scope

Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Able to lead and support their function while continually achieving impact and improvements across all areas.

Discretion

Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations.

Minimum Qualifications

• Bachelor's degree or equivalent applicable business experience
• 5+ years of leadership experience in outbound business development or sales operations, preferably in SaaS or B2B environments
• Proven success in managing and scaling high-performing sales development teams
• Experience coaching frontline managers and reps to improve sales behaviors and outcomes
• Strong command of CRM platforms and sales enablement tools
• Exceptional communication, analytical, and interpersonal skills
• Results-driven leader with a focus on execution, continuous improvement, and team development
• Demonstrated ability to influence cross-functional stakeholders and contribute to broader revenue strategy

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Charlotte/ SLC

Effective Date

1/1/2023

Internal Job Title

Director, Business Development

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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