Director, Enterprise Information Solutions

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Director, Enterprise Information Solutions will lead a team(s) responsible for the delivery of services that help ensure success of servicing, process automation, business workflow and enterprise tool integration. Optimize the leverage of enterprise tool investments to improve employee productivity via business process automation, issue remediation and integrated servicing & support. Will draw on other teams and leverage resources from the broader Enterprise Services organization to successfully deliver on key initiatives that drive business value across the company. Will enable business development efforts by providing subject matter expertise, domain leadership and the ability to resolve and simplify complex business process and servicing challenges. Provides employee service-desk, onsite support, self-servicing, virtual & automated support. This person will be a highly self-motivated team-leader that is a strong communicator, has exceptional customer service orientation and is an analytical problem-solver!

Core Job Duties

• Establish an enterprise-wide business process integration & automation vision & strategy for ERP, CRM and Customer Success ticketing system.
• Establish an enterprise systems team to automate and integrate enterprise systems & applications across organizations and business processes, including HR, Finance, Operations, Sales and Customer Success.
• Adopt internal delivery methodologies (ITIL, Agile, Kanban) with measured success criteria to deliver continuous, iterative value.
• Act as primary liaison with business units across the company requiring information systems, integration, automation and servicing expertise.
• Provide consultation to business partners to help establish key metrics, strategies and standards that drive productivity improvement.
• Lead efforts to mature and evolve the technology servicing (ITSM) capabilities across the company via a distributed service-desk and production operations team.
• Lead cross-functional initiatives that align with cultural and business objectives to improve employee productivity and satisfaction.
• Develop and document processes, policies and guidelines in support of the effective execution of product features.
• Rationaliz redundant tool investments & define investment and cost reduction strategies.
• Improve current tool implementations and investments (Teams, OneDrive, NetSuite, CRM / Sales, BI).
• Improve performance, workload balancing across the team and find ways to increase the quality of customer service to our stakeholders.
• Create and maintain delivery methodology and steer daily operations.
• Manage information-system-related projects including new process implementations, enhancements, integrations, support, etc.
• Produce monthly team reports and metrics.

Minimum Qualifications

• Ability to understand high-level business/operational requirements and communicate effectively with all levels of staff, including c-level
• Experience with Agile/Kanban methodologies with ability to lead others through all phases of the delivery process
• Excellent organizational and documentation skills
• Exceptional multitasking skills and ability to meet aggressive deadlines
• Passionate about customer service and relentless drive to improve efficiencies
• Professional communicator with strong oral and written communication skills
• Experienced in standardizing processes
• Strong project management, proofreading, and research skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to work independently on assigned tasks and to complete assignments in a timely manner with great attention to detail.
• Process focused with experience and expertise in delivery and maturity methodologies
• Proficiency at creating technical documentation for projects and procedures utilizing Microsoft collaboration tools.
• Ability to articulate technical problems to both customer as well as adjacent technical teams in written and verbal forms.
• Working knowledge of a range of diagnostic utilities.
• Typically requires a Bachelor's degree and 7-10 years of direct experience, with 5+ years of management experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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