Digital Systems Manager

Digital Systems Manager

Summary/objective

isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" Customers. Our People Heros have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row.

Reporting directly to the Sr. Director, Digital Services, the Digital Services Manager will be responsible for providing support with all systems in the Martech stack inclusive of CRM, MAP and sequencing tools. We are seeking someone who is analytical, collaborative and results-driven!

Core Job Duties

• Lead and support the operational functions of HubSpot Sales Hub, Marketing Hub and CM
• Provide the team creative solutions to tracking system metrics.
• Develop insightful HubSpot dashboards and reports using analytics and reporting skills.
• Assist with list and contact management.
• Manage user access and permissions within HubSpot, and work with marketing and sales leaders to determine appropriate user permissions, roles, and teams for all users.
• Maintain updated system documentation for our Martech stack policies/procedures.
• Help to support the day-to-day running of the business within HubSpot, which includes interacting with business users and technology partners, in support of the HubSpot CRM environment.

Act as the account manager, responsible for all new user setups and deactivation, including data transfers for deactivated users.

Job Complexity

• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in crative and effective ways. Go-to expert in one specific area of their role.

Interaction

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

Supervision

Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead)

Experience

Typically requires a minimum of 8 years of related experience with a Bachelor's degree ior 6 years and a Master's degree; or equivalent work experience.

Scope

N/A

Discretion

N/A

Minimum Qualifications

• 3+ years professional experience with the HubSpot Marketing Automation platform
• Have a deep understanding of the platform and its capabilities
• Show proficiency in managing rigorous initiatives regularly.
• Possess problem-solving, attention to detail and creative thinking skills
• Excellent verbal communication and writing skills
• Strong computer skills and understanding of MS Office Application Suite
• A desire to continually grow and apply new skills
• The ability to build processes, implement them and continuously improve upon them
• Ability to navigate complex data relationships from multiple business units

Additional Preferred Qualifications

• HubSpot Certifications focused on Sales Software, and Marketing Process or progress towards completing is a plus
• Experience working cross functionally with a CRM team outside of HubSpot
• Experience training sales teams.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

About isolved 

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com. 

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.  

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