Customer Support Analyst

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Customer Support Analyst is a key member of the Benefit Services Implementation Team facilitating new customer implementations, customer maintenance, other data processing and problem resolution. The Analyst will work closely with the Implementation Manager and the Relationship Managers to ensure a highly desirable customer experience.

Core Job Duties

• Data entry, such as customer plan specifications, premiums, participant records, etc.
• Implementation of new service agreements for both new and existing customers.
• Maintenance of the customer's account.
• Identify workflow process improvements and work with management and team to implement change.
• Ensure highly coordinated communications with internal and external customers to optimize the Infinisource experience.
• Additional duties as assigned.

Minimum Qualifications

• Strong experience with Microsoft Office products
• Strong organizational and multi-tasking skills
• Ability to work effectively in a fast paced environment
• Ability to clearly communicate information both verbally and in writing
• Ability to manage time effectively, set priorities and meet deadlines
• Ability to learn and adapt to change
• Detail-oriented and a high degree of accuracy
• Problem analysis, troubleshooting and problem solving skills
• Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
• Ability to access, operate and maintain various software applications.
• Ability to perform routine mathematical computations and tabulations accurately and efficiently.
• High school diploma or equivalent required.
• 2-3 years previous experience in a professional customer facing business office environment.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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