Customer Advocate

About isolved:

We are a fast growing award winning and highly successful software company, transforming the way organizations manage their most important asset, their people. By combining revolutionary SaaS technology and expert services, isolved delivers comprehensive, scalable, and high value outcomes that give our customers a significant competitive advantage.

As a modern tech-savvy company, we understand that a contemporary and diverse atmosphere will allow our employees' internal drive to engage, inspire, and produce incredible sales results. Not only do we offer a competitive compensation package and continuous training we go above and beyond to reward our employee efforts by providing excellent opportunities for fast career progression. Yeah, we get it. Professionalism + Career Grown + Fun = A well balanced work life. Get ready to love your job!

Job Summary:

The Customer Advocate position is a service excellence role that focuses on meeting and exceeding customer expectations. The primary role of Customer Advocacy is to ensure isolved provides client-minded software releases and communications while also ensuring coordinated employee-minded communications in order to foster successful software releases and updates.

Principle Responsibilities:

• Establish the voice of the customer across company communication efforts
• Review customer communications prior to release
• Provide creative ideas for ways to engage customers and communicate internally
• Act as a resource for isolved internal service teams, providing information prior to new releases
• Other projects as assigned

Essential Requirements:

• Bachelor's degree with 2+ years of relevant work experience

• Solid understanding of HRIS software, covering payroll, taxes, workforce management and employee experience
• Superior written and oral communication skills
• Good business sense, with the ability to strike a balance between business interests and promoting customer needs
• Comfortable working in a team environment, sharing and listening
• Comprehensive knowledge of Microsoft 365, in particular Excel and PowerPoint

• Superior attention to detail and organizational skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.

During these exceptional times, isolved is committed to protecting the health and safety of our employees. If you are located near an isolved office, you may be asked to pick up your equipment and complete a short onboarding session on your first day. The onboarding experience and subsequent tasks will continue at the remote location of your choice until it is safe to return to a traditional office environment. Should your remote work situation prove challenging for your professional success, isolved will consider limited on-site access for compelling cases.

Duration: This is a full time, permanent position.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

isolved HCM provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The company takes affirmative action to ensure that applicants and employees are treated fairly and equally during the application process and post hiring employment without regard to any of these characteristics. Discrimination of any type is not tolerated.

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