Community and Partner Programs Manager

Job Description

Community and Partner Programs Manager

P5

Summary/objective

The Community and Partner Programs Manager is responsible for strengthening the engagement, advocacy, and brand alignment of isolved's customer and partner ecosystems. This role leads the execution of integrated programs and community strategies across the People Heroes Community and isolved PartnerHub, driving meaningful relationships that fuel brand growth, partner activation, and customer loyalty. Reporting to the Director of Community Relations, this role supports the expansion and activation of our advocacy programs while ensuring a consistent, value-driven experience across all touchpoints. The ideal candidate brings a passion for customer and partner success, thrives in a cross-functional environment, and blends creativity with data-driven decision making.

Core Job Duties

• Lead engagement strategy and day-to-day operations for the People Heroes Community, driving recruitment, participation, and advocacy among customers and partners
• Develop and manage community activities including content planning, discussions, in-platform challenges, and point-redemption programs aligned with voice-of-the-customer goals
• Source, align, and track customer and partner advocates for speaking engagements, case studies, testimonials, and reference opportunities
• Collaborate with the partner success and marketing teams to execute joint marketing programs that enhance engagement, co-marketing impact, and brand visibility
• Manage and optimize the isolved PartnerHub, ensuring tools, resources, and content meet evolving partner needs
• Drive campaign performance and platform adoption using dashboards and analytics to inform decisions and improve experience
• Support sales and partner enablement efforts by building campaign assets, presentation materials, and branded content
• Partner with events, brand, and content teams to maximize advocate and partner visibility across key events and marketing channels
• Act as a liaison across Sales, Marketing, Product, and Customer Success teams to align messaging and share insights gained through community and partner interaction
• Regularly report on program outcomes and community health, identifying areas for growth and engagement optimization

Job Complexity

Broad expertise or unique knowledge; contributes to development of company objectives and principles and achieves goals in creative and effective ways. Sought out for functional knowledge and guidance. Anticipates issues and makes considered decisions to avoid them. Barriers to entry such as technical committee review exist at this level.

Interaction

Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.

Supervision

Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Experience

Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

Minimum Qualifications

• 3–5+ years of experience in community management, partner marketing, or customer advocacy within a B2B SaaS environment
• Proven success managing online communities, portals, or platforms such as Influitive, Zift, Salesforce, Higher Logic, or similar
• Strong relationship-building and cross-functional collaboration skills with a service-oriented mindset
• Comfortable working in a fast-paced environment with multiple stakeholders and strict deadlines
• Experience developing and managing marketing programs tied to measurable outcomes
• Proficiency with marketing technology and analytics tools such as HubSpot, Google Analytics, or CRM platforms
• Excellent written and verbal communication skills with strong project and time management abilities
• Ability to balance strategic thinking with hands-on execution and adapt quickly based on stakeholder feedback
• Self-starter who thrives in a team environment and values continuous learning and improvement

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Remote

Internal Job Title

Community and Partner Programs Manager

Effective

11/07/2025

About isolved

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.

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