Client Re-Engagement Manager

Job Description

Client Re-Engagement Manager

Job Level

S3

Summary/objective

We are seeking a motivated and results-driven Client Re-Engagement Manager, to focus on

win-back of former customers. This role is critical in re-engaging lost business, driving

revenue growth, and increasing customer lifetime value. The ideal candidate will possess a

strong sales acumen, a deep understanding of competitive intelligence, and exceptional

organizational skills. With a narrowed focus on prospecting, qualifying leads, and closing

deals, this role will play a pivotal part in regaining market share.

Core Job Duties

• Pipeline Management: Identify, prioritize, and manage an open pipeline of former customers with the potential for re-engagement.
• Prospecting & Qualifying: Research and qualify leads to determine why they left and their potential for returning to the company.
• Customer Engagement: Reconnect with former customers through strategic outreach, personalized carefully timed communication, and tailored value propositions.
• Influence & Negotiation: Utilize strong persuasive skills to present the benefits of returning, overcome objections, and create compelling win-back offers.
• Quota Achievement: Meet or exceed monthly sales targets with a narrowed focus on recovery of former customers.
• Competitive Intelligence: Stay up to date with industry trends, competitors' strategies, and former customers' shifting needs to craft effective win-back strategies.
• Collaboration: Work closely with cross-functional teams (e.g., customer service, marketing, product development) to address customer concerns and provide comprehensive solutions.
• CRM Management: Maintain detailed records of interactions, follow-ups, and outcomes in the CRM system, ensuring accurate reporting and pipeline visibility.
• Customer Retention: Collaborate with the retention & marketing team to develop strategies that not only win back customers but also ensure long-term loyalty.
• Experience in industries such as SaaS, telecommunications, financial services, or other subscription-based models.

Job Complexity

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks

Interaction

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Supervision

Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.

Experience

Typically requires a minimum of 3 - 6 years of related experience.

Minimum Qualifications

• Proven track record in B2B or B2C sales, preferably in a win-back or customer recovery role.
• Strong ability to prospect, qualify, and close deals independently.
• Excellent verbal and written communication skills, with the ability to build rapport quickly.
• High level of competitive intelligence and ability to differentiate our offerings from competitors.
• Strong organizational and time management skills.
• Ability to thrive in a fast-paced, results-driven environment.
• Experience with CRM tools (e.g., Sugar, HubSpot) for pipeline tracking and reporting.
• Ability to analyze data and feedback to refine approaches and improve win-back success.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Client Re-Engagement Manager

Effective Date

02/03/2025

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Current Openings for Client Re Engagement Manager Jobs at isolved

Job Title	Department	Location

Get Notified of New Jobs at isolved