CUSTOMER SUCCESS MANAGER Jobs at isolved
Sample CUSTOMER SUCCESS MANAGER Job Description
CUSTOMER SUCCESS MANAGER
PURPOSE OF THIS POSITION
The Customer Success Manager primary function is the customer retention for their assigned accounts. They will develop relationships and pro-actively solve problems with their assigned account, working to reduce turnover and focus on the providing a superior customer experience for each of Infinisource's clients
PRIMARY RESPONSIBILITIES
- Deliver an incredible experience to all of our customers
- Welcome customers to iSolved and introduce them to onboarding process
- Work with customers to create tailored 90-day plans to ensure customer success and achievement of customers' desired outcome
- Conduct periodic meetings with customers and make recommendations to provide continued success with iSolved
- Maintain minimum 92% revenue retention for assigned customer base
- Develop relationships with C-Level, to daily users of the iSolved brand of software's with assigned customer base
- Spend portion of day on the phone with assigned customer base
- Identify small issues before they become large issues and defuse the issue
- Train customer to understand the different avenues available to assist in their training needs
Current Openings for CUSTOMER SUCCESS MANAGER Jobs at isolved
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.