Business Development Representative - Inbound

Job Description

Business Development Rep – Inbound

S3

Summary/objective

The Business Development Representative (Inbound) plays a critical role in the success of isolved's demand generation engine. This role is responsible for engaging inbound leads and high-intent prospects to create qualified pipeline opportunities for the sales organization. Representatives in this role serve as the first point of contact for potential customers, using strong research and communication skills to uncover needs, build trust, and schedule discovery meetings. This position offers excellent exposure to sales strategy, technology tools, and career development pathways within one of the fastest-growing teams in the company.

Core Job Duties

• Engage prospective customers from inbound leads, intent signals, and marketing programs within defined service levels
• Conduct research and apply prospecting strategies to personalize outreach and maintain ongoing nurture efforts
• Identify business needs, challenges, and fit for isolved products and services through structured discovery conversations
• Schedule high-quality discovery meetings and ensure a seamless handoff to sales representatives
• Collaborate closely with Sales and Marketing to ensure alignment across lead qualification, funnel progression, and feedback loops
• Contribute insights to help improve lead quality, conversion metrics, and campaign effectiveness
• Support pipeline growth by identifying opportunities for new campaigns, messages, or outreach channels
• Build and maintain a strong network of relationships within the assigned market or territory

Job Complexity

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Interaction

Works on assignments that are moderately difficult, requiring judgment in resoloving issues or in making recommendations.

Supervision

Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.

Experience

Typically requires a minimum of 3-6 years of related experience.

Scope

N/A

Discretion

N/A

Minimum Qualifications

• Excellent communication skills, including phone, writing, and active listening
• Team-oriented with a competitive drive and desire to win collaboratively
• Self-motivated with the ability to work in a fast-paced, high-growth environment
• Resilient and persistent, with a positive approach to overcoming challenges
• Comfort with change and a strong sense of accountability for results

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

Yes, up to 5% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Non-Exempt

Location

Charlotte, NC

Internal Job Title

Business Development Rep – Inbound

Effective Date: 05/23/2025

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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