Business Analyst 3rd level support Jobs at isolved
Sample Business Analyst 3rd level support Job Description
Business Analyst 3rd Level Support
Core Job Duties:
- Research of complicated issues that are outside the scope of other support channels.
- Perform testing, verification and reproduction of reported product issues.
- Manage escalated cases of identified product defects to the product development team.
- Identify patterns of reported issues that have global impact.
- Timely communication of case research to appropriate internal resources.
- Provide support in documenting system deficiencies and recommending solutions.
- Effectively communicate changes and updates to documents, processes and systems.
- All other related jobs functions as needed.
Minimum Qualifications:
- 3+ Years of experience in the areas of payroll, employee benefits, workers' compensation, and other functional areas associated with HCM product offerings.
- Strong technical aptitude and capabilities.
- Proven customer service leadership skills.
- Excellent written and verbal communication skills.
- Highly organized and Detail Oriented.
- Self-motivated.
- Ability to work in a fast paced environment.
- Ability to meet scheduled delivery target dates.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Current Openings for Business Analyst 3rd level support Jobs at isolved
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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at isolved will be based on merit, qualifications, and abilities. isolved does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position with our organization, please email Careers@isolvedhcm.com.