Business Analyst -Third Level Support

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Business Analyst is responsible for assisting customer support with technical issues or questions relating to the isolved applications. Their duties include reviewing reported cases from customer support and communication between development and partner support. This includes diagnosing technical issues and either providing instruction to correct the issues or reporting the issues to development for further analysis. Correction may include report that the expected functionality does not conform to application design.

Core Job Duties

• Provide level 3 support to isolved support organizations.
• Communicate proactively and effectively system-related updates to management and the user community.
• Analyze requirements and configure system calculations including Earnings, Deductions, Memos, and Benefits.
• Create test data to verify issues reported and provide the test data to development for problem testing and resolution.
• Collaborate with business partners and associates in the resolution of issues as needed.
• Maintain a current level of knowledge of the isolved application as current functionality is updated and new functionality is introduced.
• Demonstrate strong ownership and advocacy for the integrity, accuracy, system adherence, and business rules surrounding company data.
• Assist with special projects as needed.

Minimum Qualifications

• Minimum 2-5 years' experience working with isolved.
• Demonstrate an excellent understanding of HR related systems and processes.
• Possess a strong attention to detail and strong problem-solving skills to succeed in this role.
• Strong Microsoft office skills

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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