Business Analyst - Benefits

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Business Analyst will be responsible for analyzing the business needs of the clients and stakeholders to help identify business problems and propose solutions. The analyst will assist in enforcing task deadlines and schedules. The analyst will understand and implement the standards and compliance measures of Infinisource consistently. The analyst will proactively seek opportunities to broaden and deepen knowledge base and proficiencies, share acquired skills with team members through formal and informal channels and encourage development of internal staff.

Core Job Duties

• Update, maintain and communicate changes to documents for the company.
• Makes recommendations for product enhancements.
• Conducts interviews and performs analysis for the creation of Business Cases for projects.
• Technology testing and feedback for new product and services.
• Support Payroll/HCM i.e. identify and document system deficiencies and recommend solutions.
• System resource i.e. deleting records, generating reports, report delivery, support codes, removing mail dates, etc.
• Lead and implement potential new service production and administration.
• All other related jobs functions as they arise and as needed.
• Effective communication to the entire staff regarding changes and updates to documents, processes and systems etc.

Minimum Qualifications

• Bachelors Degree (B.A.) from a four-year college.
• Minimum of three years in benefit administration or the HCM industry with a focus on benefits.
• Software implementation experience, preferably in a SaaS environment.
• Microsoft Office experience, (Word, Power Point and Excel) expert preferably.
• Demonstrated functional business process knowledge related to benefits and general Human Resource services.

• Strong customer service leadership skills.
• Understanding of business technical issues and challenges and the ability to troubleshoot specifically related to benefit administration.
• Demonstrated strong technical aptitude and capabilities.
• Excellent written and verbal communication skills, including fluency in English.
• Organization and prioritization skills, both written and verbal.

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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