Billing Team Lead

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Billing Team Lead is responsible for the coordination of customer billing each month, creating audit reports and system alerts to identify discrepancies, and providing support of billing and accounts receivable team members. Also responsible for process improvement and updating billing policies and procedures. The Team Lead will collaborate with the leadership team to implement/integrate billing as needed.

Core Job Duties

• Troubleshoot billing errors and investigate root causes. Recommend corrections to systems/processes to reduce billing errors.
• Ensure that monthly and annual billings are processed in a timely and accurate fashion.
• Assign and oversee day-to-day work activities and job performance of Billing personnel.
• Work closely with the Billing Team to verify that contracts are completely executed before entering the billing system; ensure that customers are billed in accordance with the billing system, and ensure customers are billed according to the contract.
• Research and resolve customer billing disputes.
• Track billing issues and report significant billing issues to the Billing Manager.
• Perform various and frequent ad hoc analyses as requested by the management team.
• Participate in the monthly accounting close process as it pertains to billings and revenue recognition.
• Identify opportunities for policy and process improvements.

Minimum Qualifications

• Driven, focused individual, able to operate in a fast-paced environment independently
• Excellent communication and problem-solving skills
• Experience in implementing system and process improvements a plus
• Experience with billing for multiple subsidiaries and lines of business
• Must be well organized and demonstrate a strong ability to multi-task and meet deadlines
• Reliable and able to work independently under the general direction of the management team.
• Basic accounting skills
• Advanced Excel skills
• Knowledge of NetSuite a plus
• Associate degree, accounting, finance, or related degree or equivalent work experience in a leadership role.

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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