Benefits and Leave Administrator

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Benefits and Leave Administrator is responsible for supporting the day-to-day operations of our group benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, health savings accounts, retirement plans, etc.). This role is also responsible for administering all leaves of absence for employees, including leaves such as FMLA, ADA, and company paid time off programs, according to established policy, rule, and regulations.

Core Job Duties

• Manage email correspondence in the Internal Benefits Inbox by responding to emails and/or routing emails to the appropriate party.
• Provide customer service support to internal customers (employees) to answer questions and assist employees in understanding the organization's benefits offerings.
• Participate in the development of communication tools to enhance understanding of the company's benefits package.
• Assist with the daily benefits processing, including enrollments, terminations, changes, beneficiary audits, and reviewing/addressing weekly file feed errors from benefits carries, as needed.
• Serve as liaison between payroll and benefits to ensure employee payroll and deduction records are accurate, to include calculating prorated employer HSA contributions and benefit premium adjustments for new hires, terms, life events, and benefit changes.
• Assist with the maintenance of employee benefits files.
• Participate in the process of researching employee benefits plans and vendors to identify those that present the best value.
• Partner with plan vendors and third-party administrators, as needed, to handle plan administration tasks.
• Provide support on the transfer of data to external contacts for services, premiums, and plan administration, as needed.
• Document and maintain administrative procedures for assigned benefits processes and make recommendations on revisions to reduce costs and increase efficiency.
• Ensure compliance with applicable government regulations.
• Act as a back-up for various benefits administration activities, such as enrollment management, weekly error report review, COBRA administration, new hire benefits presentations, etc.
• Provide support with plan audits, as needed.
• Manage the administration of our company retirement plan, to include handling enrollments, rollovers, QDROs, QMCSOs, distributions, loans, hardships, disclosure notice distribution, annual audit, and compliance testing.
• Coordinate employee education meetings and communication regarding our retirement plan.
• Serve as primary contact for our 401(k) broker.
• Advise employees and managers on the organization's leave programs, including maternity or paternity leave, medical or disability leave, military leave, or unpaid leave.
• Reply to inquiries regarding leave of absence accurately and timely.
• Aid employee and supervisors in completing required leave of absence paperwork and review documents for accuracy and compliance.
• Analyze leave claims or requests, determine employee eligibility, assist managers in the development of alternate work arrangements or coordination of coverage, and manage employee return to service or separation.
• Record leaves and adjust time or pay in People Cloud as needed.
• Collaborate with human resources leadership, payroll and compensation teams to research and resolve employee leave issues.
• Identify areas of improvement in organizational leave of absence policy and prepares recommendations to human resources management teams.
• Develop training programs and materials on leave of absence policy and implements updates accordingly.
• Ensure compliance with internal and external policies and regulations.
• Other duties as assigned.

Minimum Qualifications

• 2+ years of related benefit administration experience supporting >1000 employee groups.
• 2+ years of related experience administering domestic federal and state employees leaves of absence
• Knowledge of federal and state regulations related to benefits and leave administration.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including PowerPoint; experience with HRIS and benefits databases.
• Proven ability to work effectively in a team environment with associates.
• Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Ability to interpret and disseminate information to individuals and groups.
• Excellent communication and organization skills.

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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