Benefits and EDI Team Lead

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Benefits and EDI Team Lead will lead the carrier feed implementation process for all new and upgrading clients, providing ongoing support for production files as needed and process annual renewals. This role is responsible for working with the customer, broker, analysts, vendors and carriers throughout all stages of a carrier feed implementation. Act as a mentor to other team members and an escalation point for questions. Provide ongoing training and mentorship to new team members. Provide support to the Carrier Feeds Support and Implementation Manager as needed.

Core Job Duties

• Guide and coach Carrier Feeds team in understanding the isolved system and carrier feed best practices.

• Validate benefit plan configuration accuracy and alignment with carrier specifications.
• Contact customers, brokers, carriers, and vendors directly to coordinate carrier information, review data discrepancies during the testing phases and assist in moving the files to production in a timely manner.
• Facilitate annual enrollment orders and change orders with vendors and our analysts during their annual renewal.
• Process Carrier Feeds service drop requests
• Partner with internal benefits team and implementation teams on plan builds, updates, and related questions to facilitate the carrier feed process seamlessly
• Work with our sales teams on determining client fit and reviewing carrier files and minimum group size. Attend calls with prospects and carriers as needed.
• Coordinate with integration team on various APIs.
• Assist in researching discrepancies and reporting between systems to resolve inaccuracies.
• Manage customer escalated issues and drive resolution.
• Build strong customer relationships, consulting with them to make recommendations for appropriate benefit plan setup and integration with carriers
• Manage a variety of benefit plan information (retirement, FSA, medical, dental, vision, etc.) for the purpose of ensuring plans are established according to client summary plan descriptions, eligibility, and termination rules
• Maintain regular communications with customers, vendors, and applicable team members to keep them apprised of the status of their outstanding questions, issues or implementation projects.
• Complete special projects as requested.

Minimum Qualifications

• Proficient in Microsoft Office suit, particularly Excel
• Ability to convey actionable steps to peers
• HRIS software experience
• Understanding of carrier feeds/EDI files
• Extreme attention to detail and ability to troubleshoot complex problems
• Exceptional organization and time management skills
• Ability to flex and adapt to changing business needs
• Discretion when dealing with confidential information
• Professional oral and written communication skills
• 3+ years of HRIS or carrier feeds experience

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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