Benefits Services Specialist

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Benefits Services Specialist position provides administrative and customer support for the Benefits Servicing Department. The Benefits Service Specialist is responsible for delivering outstanding customer service and fulfills all components to benefits administration to iSolved clients. This individual is required to work well under pressure; meeting multiple and sometimes competing deadlines. It is expected for this individual at all times to demonstrate cooperative behavior with co-workers and Management.

Core Job Duties

• Provide outstanding customer service to clients and their employees
• Communicate with carriers to resolve customer service issues
• Process all benefit enrollments by reviewing new employee applications and submitting them to carriers
• Complete all deduction setups
• Process all terminations by reviewing termination reports and submitting requests to carriers
• Complete all deduction cancellations
• Prepare and mail COBRA notices for all qualified clients
• Maintain data integrity of Benefit Central data
• Process benefits court orders for Clients
• Verify monthly billing from carriers for accuracy
• Match monthly billings from carriers against deduction reports to ensure appropriate deductions were taken from employees and employers.
• Make all necessary deduction adjustments

Minimum Qualifications

• Knowledge of HRIS software
• Superior written and oral communication skills
• Excellent computer skills including MS Office software, internet navigation, and database usage
• Strong organizational skills
• Must be detail oriented
• High School Degree or equivalent
• 2+ years experience in a professional office setting
• Benefits administration experience a plus

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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