Benefits Auditing Team Lead

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Benefits Auditing Team Lead is an integral member of the team that will play a role in partnering with, and providing exceptional customer service to, our customers and their insurance carriers in addition to other internal benefits team members. This position requires diligent effort, acting as the liaison between insurance carriers and the clients to resolve benefit-related issues. This includes ensuring all client requests are handled effectively, timely and accurately. This member must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management.

Core Job Duties

• Provide superior customer service.
• Guide and coach Benefits Auditing Team in understanding the system and isolved best practices.
• Delegate and mentor any special projects to teammates.
• Complete audits each month to identify any discrepancies and/or validate accuracy of the bills compared to enrolled participants in the isolved system in addition to comparing actual deductions taken.
• Research discrepancies and resolve inaccuracies/variances found on the audits.
• Communicate recommended changes and solutions to the customer from those items found on the audit; communicate changes and solutions with insurance broker when necessary.
• Execute updating of benefit enrollments, benefit terminations and enrollment changes in isolved and in insurance carrier sites.
• Correspond with carriers on needed changes to enrollments or questions on billing statements when necessary.
• Collaborate with 3rd party vendors and/or internal EDI/Carrier Connect team on any issues related to files being sent/received by carrier.
• Validate benefit plan configuration accuracy and alignment with carrier specifications and partner with internal benefits team and implementation teams on plan builds, updates and related questions when necessary.
• Manage customer escalated issues and drive resolution.
• Build strong customer relationships, consulting with them to make recommendations.
• Manage a variety of benefit plan information (FSA, medical, dental, vision, life, disability, etc.) for the purpose of completing audits and ensuring plan setup is not affecting discrepancies.
• Pay invoices via accounts payable department and online bill payment via carrier sites.
• Ensure deadlines for audits and bill payments are met.
• Properly escalate issues to management.
• Collaborate with peers to establish best practices.
• Attend and participate in all relevant meetings.
• Complete special projects as needed.
• Adhere to company and departmental policies.

Minimum Qualifications

• Demonstrated strong technical aptitude and capabilities
• Superior problem-solving skills
• Strong computer skills including all MS Office software, internet navigation and database usage
• Detail oriented
• Basic understanding of payroll processing and principals
• Excellent written and verbal communication skills, including fluency in English
• Exceptional organizational, planning and prioritization skills
• Bachelor's degree or equivalent work experience in Benefits field
• 2-4 years benefits auditing/reconciliation experience
• Software experience, preferably in a SaaS environment.
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative.
• Demonstrated passion for delivering outstanding customer experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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