Benefits Analyst

Job Description

Benefits Analyst

Job Level: S3

Summary/objective

The Benefits Analyst is an integral member of the HCM Benefits Team that will play a role in partnering with and providing exceptional customer service to our clients and other internal teams including Product Support, EDI, and Customer Success Managers. The member must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. Responsibilities include system documentation, configuration, quality assurance tasks, issue resolution, and other special projects.

Core Job Duties

• Gather, review, understand, and document benefit plans per client plan designs as it relates to client benefits renewal processes.

• Build/update benefit plans per client benefit plans specifications and validate configuration is accurate.

• Create new benefit pan enrollment periods for Employee Self Service Wizards for annual open enrollment, new hire enrollment, and life events enrollment.

• Communicate with clients timely regarding the configuration status and changes made to current system configuration.

• Build strong client relationships, consulting with them to make recommendations for appropriate benefit plan set up and integration with carriers.

• Partner with client and isolved EDI Team on carrier feed status during Renewal period, ensuring client is engaged and abreast of carrier timelines.

Job Complexity

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks

Interaction

• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Supervision

• Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.

Experience

• Typically, it requires at least 3-6 years of related experience.

Scope

• N/A

Discretion

• N/A

Minimum Qualifications

• Demonstrated ability to provide superior customer service.

• Excellent interpersonal, oral and written communication skills.

• Strong organizational, analytical and troubleshooting skills.

• Logical problem solver with excellent follow through and detail orientation skills.

• Ability to work in a fast-paced, team environment.

• Knowledge of Microsoft Office Suite.

• Must be able to work overtime during peak periods

Additional Preferred Qualifications

• 1-3 years related Benefits experience, preferably in a client service industry

• Subject Matter Expert in Benefits Administration

• Understanding of the Affordable Care Act

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift at least 7 pounds.

Travel Required

Yes, travel may be required

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Nonexempt

Location

Any

Internal Job Title

Benefits Analyst

Effective Date

7/15/2024

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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