Benefits Analyst Team Lead

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Benefits Analyst is an integral leader of the Benefits Team that will play a role in partnering with and providing exceptional customer service to our customers and other internal teams including EDI and Tier 2 Customer Support. The member must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. Responsibilities include system documentation, configuration, quality assurance tasks, issue resolution, and other special projects.

Core Job Duties

• Guide & coach assigned team through renewal setup by leveraging internal resources and best practices.
• First point of contact for the Benefit Analyst regarding renewal questions.
• Review team's setup of benefits to confirm standards are being met.
• Review client's benefits documents/information and address escalated issues when necessary.
• Partner with the Benefit Supervisor in tracking the team's productivity and workload.
• Lead weekly team meetings.
• Provide superior customer service.

• Gather, review, understand, and document benefit plans per client plan designs as it relates to client benefits renewal processes.
• Build/update benefit plans per client benefit plans specifications and validate configuration is accurate.
• Create new benefit pan enrollment periods for Employee Self Service Wizards for annual open enrollment, new hire enrollment, and life events enrollment.
• Communicate with customers timely regarding the configuration status and changes made to current system configuration.

• Build strong customer relationships, consulting with them to make recommendations for appropriate benefit plan set up and integration with carriers.
• Facilitate annual enrollment orders with isolved EDI Team for carrier feed renewals, if applicable.
• Act as a liaison between the customer and isolved EDI Team on carrier feed status.
• Coordinate COBRA syncs with isolved benefit services, if applicable.
• Coordinate FSA, H.S.A., and HRA product synchs with isolved benefit services, if applicable.
• Work in NetSuite to update project status/tasks as necessary and communicate all renewal information through the project/case.
• Assist Benefits Tier 2 in grabbing NetSuite cases to provide resolution to benefits questions or items.
• Create and load benefit enrollment import templates, if applicable.
• Collaborate with peers to establish best practices.
• Provide feedback and developmental coaching to other team members.
• Attend and participate in all relevant meetings.
• Complete special projects as needed.
• Adhere to company and departmental policies.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• Demonstrated ability to provide superior customer service.
• Excellent interpersonal, oral and written communication skills.
• Ability to communicate effectively.
• Strong organizational, analytical and troubleshooting skills.
• Logical problem solver with excellent follow through and detail orientation skills.
• Ability to work in a fast-paced, team environment.
• Proven ability to multi task.
• Knowledge of Microsoft Office Suite.
• Must be able to work overtime during peak periods.
• Bachelor's degree and/or 2 - 4 years related experience in Human Resources, preferably in a client service industry.
• Software experience, preferably in a SaaS environment.
• Subject Matter Expert in Benefits Administration.
• Understanding of the Affordable Care Act.

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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