Benefit Services Operations Manager

Why US:

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The isolved Benefit Services Operations Manager will support the benefit services organization in process improvement, documentation, and training initiatives. This position will also play a key role in proactively addressing and maintaining internal and industry specific compliance requirements and the communication of such initiatives and updates. Requires a strong client service aptitude and ability to handle rapidly shifting priorities. Must be able to handle escalated issues by utilizing in-depth personal knowledge as well as ability to maneuver through isolved resources and networks.

Core Job Duties

• Support benefit services team by identifying, analyzing, communicating, and implementing process improvement initiatives. Acts as Tier 2 support for escalated or complex client issues.
• Work with Operations and Marketing to facilitate the design and implementation of new process materials/support documentation for internal and external use. Work with Marketing in the development of client training in areas of deficiency, and as needed with legislative changes.
• Serve as liaison with other service areas to ensure that cross-functional initiatives and processes are contemplated, supported, and documented.
• Actively solicit and monitor internal and external stakeholder feedback to devise process improvement initiatives.
• Work with internal training resources to ensure support team receives training updates and materials are consistent.
• Train Sales team on service changes and Operations initiatives.
• Lead client webinars on compliance updates.
• Ensures SOPs, processes and procedures are documented, reviewed and updated on a regular basis.
• Other projects as assigned.
• Shifts may be from 7 a.m. 7 p.m. local time.

Minimum Qualifications

• Superior verbal and written communication skills.
• Exemplary interpersonal and relationship management skills.
• Consummate professional with a deep appreciation for internal customer service.
• Basic understanding of SaaS business model and software development.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to seek support when appropriate.
• Ability to thrive in a high-paced, hyper-growth environment.
• Proficient with Microsoft Office Suite; experience with NetSuite preferred.
• Bachelor's degree preferred, but not required.
• Experience in HR management, payroll, payroll tax, and/or benefits.
• In depth knowledge isolved functionality.

About isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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