Advocacy Specialist

Job Description

Advocacy Specialist

Summary/objective

The Advocacy Specialist will be responsible for managing customer and partner references, fulfilling advocacy requests and playing a key role in establishing our reputation in the marketplace. This includes managing customer reference requests for key sales opportunities, analyst evaluations, and marketing initiatives such as case studies, peer reviews and speaking opportunities.

This role will recruit and retain customer and partner advocates (or, as we call them People heroes), leveraging our existing advocacy programs and online communities to ensure the right advocate is matched with the right request. Additionally, this position will manage isolved's presence on peer-review sites such as G2 and TrustRadius to secure positive customer reviews and top-rated badges, which are critical for building isolved's reputation.

Core Job Duties

• Manage and fulfill requests for customer and partner references in support of sales opportunities and analyst evaluations.
• Build and maintain strong relationships with customer advocates, ensuring a steady pipeline of willing participants for references, case studies, and testimonials.
• Develop and maintain an efficient process to match advocates with appropriate requests, ensuring timeliness and accuracy.
• Actively recruit customer and partner advocates through engagement in isolved's advocacy programs.
• Manage isolved's presence on peer-review sites (G2, TrustRadius, etc.), ensuring positive reviews, top-rated badges and strong ratings.
• Assist with the development and distribution of marketing assets that highlight customer and partner success stories, such as case studies, webinars and speaking opportunities.
• Collaborate with internal teams including sales, marketing and customer success to ensure advocate engagement aligns with business needs.
• Maintain and update listings, directories and other external profiles that contribute to isolved's online reputation.
• Track and report on advocacy performance, including number of references, review site ratings, badges earned and sales impact.

Job Complexity

As a highly skilled specialist, contributes to the development of concepts and techniques. Completes compex tasks in creative and effective ways.

Interaction

Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Supervision

Acts independently to determine methods and procedures on new assignments. Exercises initiative and judgement in completing recurring assignments. Often acts as a facilitator and team leader.

Experience

Typically requires minimum of 6+ years of related experience.

Scope

N/A

Discretion

N/A

Minimum Qualifications

• 1-2 years of experience in advocacy, reference management or customer engagement.
• Strong communication and relationship-building skills.
• Proven ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Self-starter with a positive attitude and a collaborative mindset.
• Attention to detail and excellent project management skills.
• Ability to work cross-functionally with sales, marketing, and customer success teams.

Additional Preferred Qualifications

• Experience with peer-review platforms like G2 and TrustRadius is a plus.
• Experience in B2B SaaS or HCM is preferred but not required.
• Experience with Sugar CRM, online community software and/or HubSpot is a plus.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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